MKTG7504 Mid-semester eam - Practice test FINAL 25-03-24

Usually, it takes days to offer a service in e.government. Select one: a. True b. False

To what extent do the most common error messages differ, and what do they typically indicate?

Relevant Costs and Quality Improvement Lightening Bulk Company is a moving companyspecializing in transporting large items worldwide. The firm has an 85% on-time delivery rate.Thirteen percent of the items are misplaced and the remaining 2% are lost in shipping. On average,the firm incurs an additional $65 per item to track down and deliver misplaced items. Lost items costthe firm about $300 per item. Last year, the firm shipped 6,000 items with an average freight bill of$200 per item shipped.The firm’s manager is considering investing in a new scheduling and tracking system costing$125,000 per year. The new system is expected to reduce misplaced items to 1% and lost items to0.5%. Furthermore, the firm expects total sales to increase by 10% with the improved service. Theaverage contribution margin ratio on any increased sales volume, after cost savings associated witha reduction in misplaced and lost items, is expected to be 37.5%.Required1. Based on a relevant cost analysis, should…

Suggest three activities that a technician should not do when working with a customer depends on  ethical and legal considerations in the IT Profession

What type of information system is shown in McDonald’s commercials where food ordering is done through a large touch screen?*       Management Information System       Executive Support System       Decision Support System       Transaction Processing System

Prybloxx primarily uses one courier company, AJAX Couriers, for all their deliveries. In some circumstances, where AJAX is too busy and does not have capacity to fulfil deliveries or they do not cover certain areas, only then will Prybloxx make use of a different courier company. Prybloxx has recently had a significant influx of customer complaints regarding goods that have not been delivered, delivered long after the agreed delivery time or damaged once they arrive at the customer. Prybloxx is aware of the effect that this could have on demand for their product, customer goodwill and are now investigating insourcing the delivery of their product to customers. Prybloxx has noted that they have two alternatives in insourcing this department – they can either purchase a local courier company that is considered a going concern or they can purchase all of the required assets and set up such a department themselves. Mr. Pranoto (production manager) has requested that you prepare a report…

One of the benefits of business process management is “enhanced process agility”. Which of the following is not an appropriate example of this benefit? A. Payment through cash, credit card, or e-cash (e.g. GCash) B.Food delivery through Food Panda, Grab Food, or Food Ninja C. Food service through dine-in,take-out,ordelivery D. None of the above Which system development methodology allows the user to immediately use the system? A. Waterfall development B. Rapidapplicationdevelopment C. Agiledevelopment D. None of the above

Examples of acceptable identification documents include a U.S. Passport or U.S. Passport Card, Permanent Resident Card or Alien Registration Receipt Card, Federal or State issued identification cards. Oa. True Ob. False

A Customer Relationship Management System (CRMS) keeps track of customer requirements including past purchase history and preferences. True False

Please answer this question in your own words because sir will check this on turnition. Don't copy anything from google please

The University of Central Lancashire has decided to adopt a new human access control system for both employees and students using biometricfingerprint recognition. For students, the system automatically links to the central attendance management system and logs a student’s attendance,and lateness based on when they scan their fingerprint before entering the classroom. For faculty, it automatically records a staff member’s workstatus and commitment, including work status, overtime hours and holiday record. The system should interact with other local and enterprise levelapplications including scheduling and facilities management to develop the staff and student weekly schedule and also grant both faculty and studentsaccess to the specific rooms and facilities based on their schedule through fingerprint recognition software.     Analysis using business support matrix. (create the table please)

The cost of computer equipment does not include the consultant's fee to supervise installation of the equipment. True or False

objectives, goals, strategies, and measures on IMPROVING ACCURACY AND SERVICES at Tim Horton's

define the following (reference is needed) Process Model:Identifying Problems, Opportunities, and Objectives:Determining Human Information Requirements:Analyzing System Needs:Designing the Recommended System:Developing and Documenting Software:Testing and Maintaining the System:Implementing and Evaluating the System:Risk Management: (reference is needed)

Terex Corporation is a global manufacturer of aerial work platforms and materials processing machinery. They design, build and support products such as large lifting equipment used in construction. The company makes most pieces to order and customizes them to meet customers’ unique preferences.Terex maintained a manual system for yard management at their transfer centre in Washington that is always full of lifting equipment, which generated excessive costs for what should have been a relatively simple process of locating customers’ units to prepare them for delivery. A wallboard and sticker system was a low-tech solution for identifying equipment items in the yard at Terex. While inexpensive in itself, the solution cost around six minutes every time an employee had to locate a unit in the yard. It also required a considerable number of hours to be spent each month taking physical inventories. After a successful pilot, the company approved a new solution, replacing stickers, yard maps,…

Terex Corporation is a global manufacturer of aerial work platforms and materials processing machinery. They design, build and support products such as large lifting equipment used in construction. The company makes most pieces to order and customizes them to meet customers’ unique preferences.Terex maintained a manual system for yard management at their transfer centre in Washington that is always full of lifting equipment, which generated excessive costs for what should have been a relatively simple process of locating customers’ units to prepare them for delivery. A wallboard and sticker system was a low-tech solution for identifying equipment items in the yard at Terex. While inexpensive in itself, the solution cost around six minutes every time an employee had to locate a unit in the yard. It also required a considerable number of hours to be spent each month taking physical inventories. After a successful pilot, the company approved a new solution, replacing stickers, yard maps,…

during a weekly team meeting dr jones expressed his concerns regarding the decline in patient appointments due to no-shows he's worried how this will impact practice revenue and would like lucy to research the percentage of no-shows over the past few months additionally dr jones has tasked lucy with developing a plan to reduce and manage these appointment no-shows use the following prompts to create your discussion thread post identify the specific ratio lucy should use to determine how appointment no-shows affect the practice explain your answer describe measures lucy can take to reduce appointment no-shows at the medical practice based on your suggestion above discuss two ways lucy could implement these measures to reduce the negative impact that these appointment no-shows have on the office budget

Match the term on the left with its correct definition on the right. 1. Coined by Hammer and Champy, simplifies processes and eliminates the non-value added elements from the process, and is synonymous to the Total Quality Management approach of process improvement BPR or Business Process Engineering A bottleneck 2. The most constraining resource in a process Service blueprinting 3. Shows how the customer and service provider interact at each step of the service delivery process Little's law 4. States that inventory in a process is related to the throughput rate and throughput time

Which of the given options is not a tool used in total quality management? a) Cause and effect model b) Check sheet c) C chart d) Queuing model

Teachers at With-Hope Comprehensive school is attending a 4-day course at the Mamelodi Community Development Center to learn presentations of lessons using a data projector. All thanks to an anonymous donor who donated multiple data projectors which the school can use for presenting lessons. Which purpose regarding training and development manifests in the above scenario

Which of the following is classified as value added activities in a hospitality services (5- star hotel) firm? a)Coordination meetings among the user departments to ensure that guest requests are quickly responded b)Stocking large quantities of linens and towels so that the guests are not disappointed on the availability of these c)Introducing a new two-step verification procedure of the menu to be delivered as room service to ensure it is as per order d)None of the above

Let's work together to reunite the cards with their owners North Africa is a country with a population of 100 million citizens and all residing within 20 provinces. It is the government's responsibility to make sure that every citizen of the country has a valid form of identity. The country was using a "Bar- Coded ID Book" as a form of citizen's identification. Two years ago they replaced "Bar-Coded ID Book" by "Smart ID Card". Citizens owning a Bar- Coded ID Book can apply for a Smart ID Card at no cost, new applicants are also issued ID cards at no cost. About 50% of the population holds "Smart ID Cards". Transiting from bar-coded ID book to "Smart ID Card" has been a successful project. However, there is a lot of reported cases everyday where citizens are losing their ID Cards. A Smart ID card is a small card (similar size to a bank card) with a chip that can store information about the citizen, however due to its size and flexibility compared to bar-coded book there is a high…

describe a time you had to say no to an important customer's request

Originally I got 96, but I don't believe that is right. Please help! tysm :)

Checking and passing of bills for payment is the last step in the purchase procedure. Select one: a. True b. False

Design a process for the following activitiy, preparing for an exam.

Please do not give solution in image format thanku You have won two tickets to a Lady Gaga concert in Atlantic City. The concert is three days from now and you have to make travel arrangements. Calculate the reliability of each of the following options:   Drive to Washington, DC, and take the bus to Atlantic City from there. Your car has a 79% chance of making it to DC. If it doesn’t make it to DC, you can hitchhike there with a 40% chance of success. The bus from Washington DC to Atlantic City has a 93% reliability.