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May 4, 2024

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Chapter 14 Interviewing for a Job and Preparing Employment Messages 1. Understanding Types of Employment Interviews Employers use interviews to get to know potential employees before they are hired. Depending on the goals of the interviewer, interviews follow different approaches. Some are structured and others are less structured. Understanding and recognizing interview types will help you prepare and deliver your interview. Why do many companies prefer to conduct their initial screening using computer-assisted interviews? Applicants tend to answer more carefully because their answers are being screened by a computer. Computer interviews eliminate many of the inherent problems with face-to-face interviews. Computer-assisted interviews are more likely to simulate the work environment. Points: 1 / 1 Close Explanation Explanation: Many companies prefer to use computer-assisted interviews for initial screening because research shows that applicants prefer computer interviews and computer interviews eliminate many of the inherent problems with face-to- face interviews. Additionally, companies like computer-assisted interviews because applicants are more honest when responding to computer-generated questions. Applicants are not as careful when responding to computers as they are when responding to live interviewers. Refer to 14-1: Understanding Types of Employment Interviews. The interviewer’s purpose in a(n) stress interview is to determine how you perform in difficult situations in order to see if you are a good fit for the job. Points: 1 / 1 Close Explanation Explanation: Stress interviews are designed to allow the interviewer to evaluate the applicant’s response to anxiety-producing situations. This helps the interviewer understand how the applicant might perform on the job in high-stress situations. Group interviews and unstructured interviews are not designed to measure how applicants respond to stress. Refer to 14-1: Understanding Types of Employment Interviews. Read the scenario, and then answer the question. Jimena has an interview with GrowTech for a customer service position that involves troubleshooting difficult customer problems. When Jimena arrives at the interview, the interviewer refuses to shake hands, looks annoyed, and promptly launches into an extremely difficult question. As soon as Jimena begins to respond, the interviewer interrupts and asks another question.
How should Jimena handle this interview situation? Remain composed and polite Ask the interviewer to reschedule the interview Points: 1 / 1 Close Explanation Explanation: While the interviewer in this case may simply be incompetent, it is very likely that Jimena is in a stress interview. Stress interviews are designed to allow the interviewer to evaluate the applicant’s response in anxiety-producing situations. As a customer service representative responsible for addressing difficult problems, Jimena will need to remain composed and polite when dealing with upset customers. The interviewer in this scenario has put Jimena in a similar situation. Some common techniques used in stress interviews include rude behavior from interviewers and creating situations where the applicant feels ridiculed or uncomfortable. Refer to 14-1: Understanding Types of Employment Interviews. Many companies use series interviews to identify employees who fit the company’s particular culture and style. Who might you expect to be present in a series interview if you were applying for a position with a mid-sized, regional marketing firm? Check all that apply. Other candidates A potential client The director of sales The chief marketing officer Points: 1 / 1 Close Explanation Explanation: As organizations have increased emphasis on the team approach to management and problem solving, selecting employees who best fit their cultures and styles has become especially important. Involving key people in the organization in the candidate selection process has led to new interview styles. Each interviewer will likely ask questions from a differing perspective; for instance, a line manager might ask questions related to the applicant’s knowledge of specific job tasks, while the vice president of operations might ask questions related to the applicant’s career goals. In this situation you would most likely encounter the chief marketing officer and the director of sales in your interview. Other candidates and potential clients would not be present. Refer to 14-1: Understanding Types of Employment Interviews. Technology is allowing many businesses to conduct interviews from remote locations. What should be your first step in preparing for a virtual interview? Purchase a new laptop that can run Skype and Zoom
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