Industry Report_SITHIND002

Service Quality is an important concept in service marketing. with regard to service quality measurement models / frameworks, however, extant research shows that there is no consensus on the appropriate measurement model. Provide motivation for this and perform an appraisal of any four service quality measurement models/ frameworks highlighting their distinctive features, streangths and weaknesses as well as which service context each one may be applicable. provide a report to management of any chosen firm on these issues.

Research the value of Customer Relationship Management (CRM) capabilities in an organisation. Describe how CRM may add value to the organisation. Compose a list of five key features for a CRM strategy that you think are the most important

Enlist the objectives of Environmental Impact Assessment(EIA) b) Explain different parameters to be discussed in EIA report.

Explain the concept of Quality Assurance (QA) in the context of website outsourcing and its significance.

what is the difference between customer statement and problem statement?

PEST analysis, Industry structure analysis(Porter's 5 forces and Industry key success factor) of J K Tyres

Why do casual analysis, statistical analysis, and Pareto analysis have different names? Which category does the ODC technique fall under?

Service quality is an important concept in service marketing. With regards to service quality measurement models / frameworks, however, extant research shows that there is no consensus on the appropriate measurement model. Provide a rationale for this and perform an appraisal of any four service quality measurement models/frameworks highlighting their distinctive features and commenting on the effectiveness of each one of them. Which one would be suited for which industry / sector and why?

What kind of recommendations can be used to bring areas of noncompliance into compliance with the mission of the Florida Re-Entry Subdivision (aka Recovery, Treatment, and Rehabilitation).

Pinkie Ice-Cream Itd. Pinky Ice-cream Itd. is an ice-cream company that is located in the city of Palma and has branches in several communities. The brand is an emerging brand and is becoming very popular among children and young adults. One of the reasons why this brand of ice-cream is becoming so popular is because the quality is outstanding. The Operations manager work closely with the marketing manager to ensure that the best quality ice-cream is sold to customer. The OM manager uses the best quality ingredients and ensures that the best machines and labour are employed in the transformation process. They also produce a variety of flavours to ensure that the customers have a wide choice. Weekly customer demand for the ice-cream can be seen in the table below. Week Demand (gallons) 280 295 1 2 3 315 4 300 340 6 335 350 Seeing that the company is fairly new, management is yet to formulate a mission and a vision statement for the organization. They are planning to develop a strategic…

The following data are got from an investigation Groupl Group2 No. of items Mean S.D 50 75 181.5 3.0 179.0 3.6 Find out whether the two means differ significantly at 5% level of significance.

What are quality standards and how to guarantee your company has reached them? QUESTION 2:What are the four flows within the corporate environment, which are tried to optimize through logistics? QUESTION 3:Describe supplier selection and evaluation process. QUESTION 4:What are the differences between local and global sourcing? Explain also in which situations either of the options are preferable. QUESTION 5:What is demand forecasting and why it’s vital to the company’s operations? QUESTION 6:Explain the purpose, methods and the outcome of good customer service process. Your answer must be at least 1-2 pages.

What the strategy should be for reviewing ESHS requirements in subcontractors and suppliers before contracting and how this is relevant in the selection process, also a strategy for develop a detailed plan and requirements that subcontractors and suppliers must achieve and implementing a monitoring process as well as comprehensive strategy to guarantee the accomplishment of ESHS requirements and consequences if subcontractors or suppliers do not accomplish them.

Kindly answer Question 2 from the given case study using the provided information of step 5 and following the info mentioned in table 7.7,7.8 The following information can help in answering: Some of the qualitative criteria that a company might use to evaluate Request for information (RFI) An inquiry to a potential sup- plier about that supplier’s prod- ucts or services for potential use in the business. The inquiry can provide certain business requirements or be of a more exploratory nature. Multicriteria decision models Models that allow decision makers to evaluate various alternatives across multiple decision criteria. suppliers include:9 • Process and design capabilities. Since different manufacturing and service processes have inherent strengths and weaknesses (Chapter 3), the buying firm must be aware of these characteristics up front. When the buyer expects suppliers to perform compo- nent design and production, it should also assess the supplier’s design capability. One way…

Define "benchmarking" and describe its purpose.

Q1) solve the following mcqs   a) At Khaleej Corporation, managers drew up a three-stage plan as they prepared for layoffs. First, they warned employees several months ahead that layoffs were inevitable. Soon thereafter, they held on-site presentations at all locations to explain to employees why the layoffs were needed and to provide as much information as they could about what employees should expect. Represents an example of?"     Provide assistance to displaced workers     Help survivors thrive     Both A & B     More Communication is significant   b) Rational decision-making approach ideally implies ______ decisions.     Programmed     Non-programmed     Rational     Non-rational

Q1) solve the following mcqs   a) At Khaleej Corporation, managers drew up a three-stage plan as they prepared for layoffs. First, they warned employees several months ahead that layoffs were inevitable. Soon thereafter, they held on-site presentations at all locations to explain to employees why the layoffs were needed and to provide as much information as they could about what employees should expect. Represents an example of?"     Provide assistance to displaced workers     Help survivors thrive     Both A & B     More Communication is significant   b) "An army officer gives his directions on a certain task, his cadets are compelled to follow his instructions. This is an example of ___. "     Expert     Referent     Reward     Legitimate c) _____ is the person who serves as one of the key persons in managing change initiatives.     Change agent     CEO     CFO     CIO

P7 Analyse how the concept of Total Quality Management and continuous improvement could help in delivering high quality performance within businesses

Define value analysis (VA)

give the difference between KPIs and metrics giving examples in each

Design a Problem statement for “Sales order Management System”.

Describe the importance of data analytics in CRM. How can data analysis tools enhance customer relationship management?

Write down "future research direction " and "conclusion" about  e-commerce platform; cross-border e-commerce platform?

How can I Outline a recommended procedure for efficiently gathering data on the variables identified in the SIPOC analysis and accurately assessing it.