BSBLDR523-LAP (Learner Assessment Pack)

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Acacia Academy *

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C3C

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Management

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May 1, 2024

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docx

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127

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BSBLDR523 Lead and manage effective workplace relationships – Student Pack Version 1.0 Dev: 12/2021 Developed by: Precision Group Review: Dec 2022 Acacia Institute Page 1 of 127 Lead and manage effective workplace relationships BSBLDR523 Learner Assessment
Precision Group (Australia) Level 13, 269 Wickham St, Fortitude Valley 4006 Email: info@precisiongroup.com.au Website: www.precisiongroup.com.au © 2021 Precision Group (Australia) BSBLDR523 - Lead and manage effective workplace relationships (Release 1) Overseas Student Information If you are an overseas student and you have a problem with your school or college that you haven’t been able to fix, the Overseas Students Ombudsman might be ableYYHHH to help. The Ombudsman is a free complaint investigation service, available to people on student visas who are studying with private providers. You can read m ore about what the Ombudsman does, or make a complaint online, by visiting www.ombudsman.gov.au . Copying for Educational Purposes The Australian Copyright Act 1968 allows 10% of this resource to be copied by any educational institute for educational purposes, provided that the institute (or the body that administers it) has given a remuneration notice to the Copyright Agency Limited (CAL) under the Act. For more information, email info@copyright.com.au or visit www.copyright.com.au for other contact details. Copyright Notice No part of this resource may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying. These terms are subject to the conditions prescribed under the Australian Copyright Act 1968. Disclaimer Precision Group (Australia) has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision Group (Australia) is not responsible for any injury, loss or damage as a result of resource included or omitted from this material. Information in this course material is current at the time of publication. Version Control & Document History Date Summary of modifications Version 14 July 2020 Version 1 final produced following assessment validation. 1.0 22 January 2021 Updated broken Bounce Fitness links 1.1 BSBLDR523 Lead and manage effective workplace relationships – Student Pack Version 1.0 Dev: 12/2021 Developed by: Precision Group Review: Dec 2022 Acacia Institute Page 2 of 127
Table of Contents T ABLE OF C ONTENTS ................................................................................................ 3 L EARNER I NFORMATION ............................................................................................ 4 S TEPS FOR L EARNERS ................................................................................................ 5 R ESOURCES R EQUIRED FOR A SSESSMENT ..................................................................... 6 A CCESSING I NTRANET P AGES AND E XTERNAL L INKS ........................................................ 8 Assessment Task 1: Knowledge Test ............................................................................. 12 Short Answer Questions ............................................................................................... 14 Practical Assessment .................................................................................................... 24 Assessment 2: Project Assessment – Effective Workplace Relationships ...................... 25 Project Overview ..................................................................................................................... 25 Part A. Establish Effective Workplace Relationship Processes ............................................... 26 Assessment Task Part B. Manage Task Issues ........................................................................ 42 Assessment 3 – Project: Manage Workplace Conflict ............................................................ 77 Assessment 4. Review Management of Workplace Relationships ...................................... 105 BSBLDR523 Lead and manage effective workplace relationships – Student Pack Version 1.0 Dev: 12/2021 Developed by: Precision Group Review: Dec 2022 Acacia Institute Page 3 of 127
Learner Information This Learner Assessment Pack is designed for you to complete the assessment for BSBLDR523 - Lead and manage effective workplace relationships (Release 1) . It may refer to your own workplace/organisation, or to a simulated business provided by your assessor. The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment. Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related. You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor. The assessment tasks are based on a simulated workplace – Bounce Fitness. Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor. BSBLDR523 Lead and manage effective workplace relationships – Student Pack Version 1.0 Dev: 12/2021 Developed by: Precision Group Review: Dec 2022 Acacia Institute Page 4 of 127
Steps for Learners Your Learner Assessment Pack: 1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry. Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both. 2. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor. 3. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor. Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment. BSBLDR523 Lead and manage effective workplace relationships – Student Pack Version 1.0 Dev: 12/2021 Developed by: Precision Group Review: Dec 2022 Acacia Institute Page 5 of 127
Resources Required for Assessment To complete the Practical Assessment projects, you will require access to: Computer with internet and email access and a working web browser Installed software: MS Word, Adobe Acrobat Reader A workplace that will allow you access to: o Workplace documentation, including: Organisational policy and procedures: - At least two related to workplace collaboration Policies and procedures related to workplace collaboration would set the necessary processes that should be following during events of workplace collaboration between various employees. - At least two related to conflict management - At least one related to task issue management At least one organisational policy for each of the following: - Diversity - Ethical Conduct o People, including: At least two team members At least two other employees – each employee must be in conflict with each team member o Opportunity for your team to undertake a task during this period of assessment The following documents relevant to workplace relationships: o Legislation These include, but are not limited to, the following: Equal Employment Opportunity (Commonwealth Authorities) Act 1987 Racial Discrimination Act 1975 o Regulation These include, but are not limited to, the following: Fair Work Regulations 2009 Work Health and Safety Regulations 2011 BSBLDR523 Lead and manage effective workplace relationships – Student Pack Version 1.0 Dev: 12/2021 Developed by: Precision Group Review: Dec 2022 Acacia Institute Page 6 of 127
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