Module 4
.docx
keyboard_arrow_up
School
University of West Florida *
*We aren’t endorsed by this school
Course
4340
Subject
Management
Date
Apr 30, 2024
Type
docx
Pages
5
Uploaded by GeneralWallabyPerson1049 on coursehero.com
Organizational Development & Training Performance Mgt
Module 4
Personnel Administration in Healthcare
Clifftavia Joseph
April 8, 2024
Organizational Development & Training Performance Mgt
A. Based on Chapter 6 of your textbook, answer the following questions: Read Experiential Exercise #1 on pages 171-172 of your text regarding Argosy Medical Center.
Based on the steps in the training design process
, answer the following questions. All answers should be SUBSTANTIAL and well-developed:
1. As the director of the OD department, explain the root cause of the problem with customer service.
As a director of the OD department, the root cause of customer service problems is that employees are overloaded with responsibilities. Since the COVID-19 pandemic, the medical industry has had a significant increase in understaffed facilities. Not having enough staff means that employees are currently having to pick up extra workload to meet patient care standards. Employees have become exhausted and overly frustrated. Not being able to have time off to spend with family can cause employees to hate their jobs and eventually switch careers. Employees come to work, but instead of coming to work to provide patient care to those in need, many show up for a paycheck and provide the bare minimum care which causes patient care to decrease. Employees like to feel appreciated for their hard work. Leaders constantly let employees know when their doing wrong but will not show appreciation to those who go above and beyond for their patients. This causes employees to be driven away from their passion and again do the bare minimum. 2. Based on your determination of the root cause, what interventions would you recommend to the CEO
and WHY
?
Organizational Development & Training Performance Mgt
One intervention that I would recommend to the CEO is to find ways to make their employees feel more appreciated. After all, it’s the little things that count. I would start with a monthly one-
on-one meeting with each staff member and see what it is that they specifically need from their administration team. Having that one-on-one time explains how everyone feels and what can be done to change the overall workflow in the workplace. It is a great starting point. Based on what was mentioned at the one-on-one meetings with the employees, I would figure out a strategy to address those concerns and put into place an action of correction. Small gestures the organization
can do to show appreciation would be to celebrate an employee’s birthday by getting a card and a small cake. Another recommendation is to have a board that shows the employee of the month. Employees would appreciate being recognized for their hard work. If an employee makes “employee of the month” they should be rewarded with a gift card with a small amount on it. B. SMART GOALs
1. Be creative and write
at least two
S.M.A.R.T. goals for addressing the issues identified (S.M.A.R.T. Goals are reviewed on pages 198-199 of your text).
PLEASE REVIEW THE EXAMPLES provided in the course material; A SMART GOAL IS TYPICALLY A SHORT AND CONCISE SENTENCE.
1. Increasing customer service satisfaction scores by 10-15% over the next 6 months to a year. Providing exceptional customer service is the key fundamental to building patient loyalty and improving patient acquisition. Putting goals into place for increasing customer service satisfaction will increase overall patient experience in healthcare.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
As a HR trainee, i need to conduct a need assessment on traning need analysis for employee. How do i proceed?
arrow_forward
When we discuss analysis in HRD, what are we analyzing? Why is GAP analysis essential?
arrow_forward
Include a synopsis of the prerequisites for training and certification, as well as some examples derived from real-life scenarios.
arrow_forward
Examine, assess, and evaluate strategies and methods for determining employee training, development and performance needs. Additional Information: The warehouse personnel will benefit from a good onboarding program, which includes orientation training. The board of directors and vice president (VP) of human resources would like to review your plan for onboarding these new hires. Using Bloomberg Businessweek resources, research employee orientation programs, and develop an onboarding plan for the management team that covers the following: *** Discuss the activities involved in a one day onboarding program for employee orientation including the following: — The schedule of activities for one day including the time allotted for each training module. — A description of each training module. — The type of activity or media that will be used for each training module.…
arrow_forward
When do you consider HRM as effective? Give an example to prove your answer.
arrow_forward
As a Human Resources Manager, you need to create a competitive pay policy for your company to achieve several objectives. Those objectives are to:
1. adjust internal pay levels to changing competitor pay rates.
2. set the internal mix of pay types relative to those paid by competitors.
3. estimate the labour costs of product market competitors.
Describe four (4) steps you will take to create a systematic process and collect relevant information to achieve the above objectives.
Please do fast ASAP fast
arrow_forward
What are ways that you keep performance going on a job?
Design, develop, and present the second phase performance improvement plan using performance tools.
Explain how these two offices will require different monitoring, management and implementation tools.
Explain how assessment and evaluation of performance improvement will occur and be addressed in these two offices.
arrow_forward
what are the key factors that jim and sarah could consider in designing the orientation and on boarding activities.
what training methdologies are appropriate for the new employee of fashion trends, explain
what are the ways in which sarah can assess if her training program is effective? explain your answer and give examples
how can training help fashion trends in meeting its business objective
arrow_forward
After being transferred and promoted to front office manager of a 600-room resort hotel in Miami from a smaller property of the same chain, Jennifer Waters spent the firstfive or six months familiarizing herself with the hotel’s markets, the area, and the resort’sfacilities and amenities. She also spent a significant amount of time learning the job offront office manager and concluded that it is significantly different from that of assistantfront office manager in a smaller property.The front office staff are young, mostly students, who are in South Florida for the weather and the social amenities. Many want to become actors and are active in dinner theaters and small theater companies in the greater Miami area. For the most part, they are bright and attractive people, but they lack the professionalism that comes from a solid core of knowledge and training. Among the things that concern Jennifer as FOM are thefollowing:• Several members of a national association board of directors…
arrow_forward
Write an assignment about Employee training and Development.
Don’t copy and paste please.
arrow_forward
Identify two specific training techniques/ methods that you would use to train employee(s) in the following situations.
Ensure the answer identifies a specific training method/ technique that is appropriate to each situation/job.
a. A sales clerk at a local retail location.
b. An assembly line worker at Ford Motor Company.
c. Train current employees on newly implement software system.
arrow_forward
When compared to alternative training tools, what are the benefits of EDGE
putting together initiatives?
arrow_forward
Can you describe the tasks that make up a WBS and their distinguishing features?
arrow_forward
The New Employee Testing Program
The Hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability.” HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy and boost performance, by eliciting the required employee behaviors and competencies. As she considered what to do next, Lisa Cruz, the Hotel Paris’s HR director, knew that employee selection had to play a role. The Hotel Paris currently had an informal screening process in which local hotel managers obtained application forms, interviewed applicants, and checked their references. However, a pilot project using an employment test for service people at the Chicago hotel had produced startling results. Lisa found consistent, significant relationships between test performance and a range of employee competencies and…
arrow_forward
About HRMIS Training Program
Design an Invitation Announcement Poster (using Microsoft word templates or any other software that you master).
Content:
Title of the training event, reason/purpose of training
Meet the trainers
Training delivery methodology
Training expectations, learning outcomes and benefits
Training schedule/program
arrow_forward
Briefly define or explain each of these tools:a. Brainstorming
arrow_forward
sub :- Ml
How the performance on a task is evaluated?
arrow_forward
Define HRM in light if its various versions.
arrow_forward
What challenges areoften experienced in a course and how can students overcome these challenges?
arrow_forward
The Netherlands is ranked the sixth in the world in terms of the quality of railroad infrastructure. However, in order to prepare for the future, the currently existing infrastructure needs a 30% increase in capacity and tremendous changes in the current workforce.
ProRail Traffic Control has put together a team to assist in drafting a strategic workforce plan that will help it achieve its objectives. The team is required to discuss the role of HR in terms of recruitment and selection, training and development and compensation and benefits administration and recommend policies, practices and systems that will facilitate the achievement of ProRail Traffic Control Digital Vision.
Each group member should assume one (1) of the following roles of the Executive Team:
- Accounts and Finance Manager
arrow_forward
The Netherlands is ranked the sixth in the world in terms of the quality of railroad infrastructure. However, in order to prepare for the future, the currently existing infrastructure needs a 30% increase in capacity and tremendous changes in the current workforce. ProRail Traffic Control has put together a team to assist in drafting a strategic workforce plan that will help it achieve its objectives. The team is required to discuss the role of HR in terms of recruitment and selection, training and development and compensation and benefits administration and recommend policies, practices and systems that will facilitate the achievement of ProRail Traffic Control Digital Vision. Each group member should assume one (1) of the following roles of the Executive Team: General Manager Manager, Human Resources Manager, Operations Manager, Finance and Accounts
arrow_forward
The Netherlands is ranked the sixth in the world in terms of the quality of railroad infrastructure. However, in order to prepare for the future, the currently existing infrastructure needs a 30% increase in capacity and tremendous changes in the current workforce.
ProRail Traffic Control has put together a team to assist in drafting a strategic workforce plan that will help it achieve its objectives. The team is required to discuss the role of HR in terms of recruitment and selection, training and development and compensation and benefits administration and recommend policies, practices and systems that will facilitate the achievement of ProRail Traffic Control Digital Vision.
Each group member should assume one (1) of the following roles of the Executive Team:
- Human Resource Manager
arrow_forward
Workers in some countries work incredibly long hours while others work notably fewer. Comparatively, analyse trends in working hours across the United Kingdom and Japan.
Explain the phenomenon/issue (working hours) including what the phenomenon/issue is (definition of relevant concepts), an overview of the prevalence of the issue globally, any other relevant background information, and why it is important from an ER/HRM perspective.
Discussion of the phenomenon/issue & trends in united kingdom and Japan ( in detail/ with references) a more focused discussion of the issue for a specific country including the prevalence of the issue, current trends/changes over time, what responses have been implemented and/or suggested, why, and a comment how effective these have been.
Comparative analysis of phenomenon and trends across the selected countries, drawing on key theory/theoretical frameworks
In comparing the phenomenon/issue across countries, consider how it is similar and/or…
arrow_forward
What is the underlying problem in this case from the perspective of a hospital administration?
What role do you believe hospital administrators have played in contributing to nursing shortages and high nurse turnover?
What could hospitals do to create a realistic job preview before new nurses accept a position? How do you think this might help with nurse retention?
What type of training or development might hospitals offer to help reduce nurse turnover?
arrow_forward
Describe the integration of CRM with other enterprise systems like ERP and HRM. What advantages can this integration bring, and what complexities might arise during the integration process?
arrow_forward
IMPROVEMENT PERFORMANCE at The Hotel Paris
The Hotel Paris's competitive strategy is "To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability." HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy and boost performance, by eliciting the required employee behaviors and competencies.
As a longtime HR professional, Lisa Cruz was well aware of the importance of effective employee recruitment. If the Hotel Paris didn't get enough applicants, it could not be selective about who to hire. And, if it could not be selective about who to hire, it wasn't likely that the hotels would enjoy the customer-oriented employee behaviors that the company's strategy relied on. She was therefore disappointed to discover that the Hotel Paris was paying virtually no attention to the job of recruiting prospective…
arrow_forward
Identify two specific training techniques/ methods that you would use to train employee(s) in the following situations.
Ensure the answer identifies a specific training method/ technique that is appropriate to each situation/job.
a. A group of newly hired mangers who will be trained in how to conduct selection interviews.
b. A sales clerk at a local retail location.
c. An assembly line worker at Ford Motor Company.
arrow_forward
How do you feel COVID has impacted the design of effective training activities? Positively? Negatively? Explain why.
Does online training make it easier or more difficult to evaluate training programs? Explain
How has COVID impacted performance management? Identify at least three impacts and discuss fully.
arrow_forward
In 500 words, answer the following question
Question #2
Here are three job titles. Rank which job would devote the most of its time to conceptual, human, and technical skills.
(a) Vice president of finance at a Fortune 100 company(b) Coding for a video game producer(c) General manager at a local McDonald’s franchise
arrow_forward
Q1. What role do you believe hospital administrators have played in contributing to nursing shortages and high nurse turnover?
Q2. What could hospitals do during recruitment and selection to help nurse retention?
Q3. What steps could hospitals take to ensure male and female nurses are given equal opportunities in compensation and promotion decisions?
Q4. Why do you think so many nurses continue to work, despite the many challenges they face and the lack of safety on the job? Explain your points.
arrow_forward
examine the key components and strategies involved in designing an effective performance management system that fosters goal alignment and facilitates employee growth. Additionally, you’ll discuss the benefits of such a system and provide practical considerations for its implementation using the job you have identified in previous module assignments.
For this paper, consider the following questions:
· Why are performance management systems important? What are the benefits?
· Considering the job you identified in previous module assignments, what are the Key Performance Areas (KPA) or Key Results Areas (KRA) for this position? How do the KPA/KRAs align with the organizational goals? What supports are needed to enhance the employee’s performance?
· How do you propose measuring the KPA/KRAs? Describe your proposed assessment procedures and annual timeline cycle.
· How would you address performance that does not meet expectations?
· What…
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON
Related Questions
- As a HR trainee, i need to conduct a need assessment on traning need analysis for employee. How do i proceed?arrow_forwardWhen we discuss analysis in HRD, what are we analyzing? Why is GAP analysis essential?arrow_forwardInclude a synopsis of the prerequisites for training and certification, as well as some examples derived from real-life scenarios.arrow_forward
- Examine, assess, and evaluate strategies and methods for determining employee training, development and performance needs. Additional Information: The warehouse personnel will benefit from a good onboarding program, which includes orientation training. The board of directors and vice president (VP) of human resources would like to review your plan for onboarding these new hires. Using Bloomberg Businessweek resources, research employee orientation programs, and develop an onboarding plan for the management team that covers the following: *** Discuss the activities involved in a one day onboarding program for employee orientation including the following: — The schedule of activities for one day including the time allotted for each training module. — A description of each training module. — The type of activity or media that will be used for each training module.…arrow_forwardWhen do you consider HRM as effective? Give an example to prove your answer.arrow_forwardAs a Human Resources Manager, you need to create a competitive pay policy for your company to achieve several objectives. Those objectives are to: 1. adjust internal pay levels to changing competitor pay rates. 2. set the internal mix of pay types relative to those paid by competitors. 3. estimate the labour costs of product market competitors. Describe four (4) steps you will take to create a systematic process and collect relevant information to achieve the above objectives. Please do fast ASAP fastarrow_forward
- What are ways that you keep performance going on a job? Design, develop, and present the second phase performance improvement plan using performance tools. Explain how these two offices will require different monitoring, management and implementation tools. Explain how assessment and evaluation of performance improvement will occur and be addressed in these two offices.arrow_forwardwhat are the key factors that jim and sarah could consider in designing the orientation and on boarding activities. what training methdologies are appropriate for the new employee of fashion trends, explain what are the ways in which sarah can assess if her training program is effective? explain your answer and give examples how can training help fashion trends in meeting its business objectivearrow_forwardAfter being transferred and promoted to front office manager of a 600-room resort hotel in Miami from a smaller property of the same chain, Jennifer Waters spent the firstfive or six months familiarizing herself with the hotel’s markets, the area, and the resort’sfacilities and amenities. She also spent a significant amount of time learning the job offront office manager and concluded that it is significantly different from that of assistantfront office manager in a smaller property.The front office staff are young, mostly students, who are in South Florida for the weather and the social amenities. Many want to become actors and are active in dinner theaters and small theater companies in the greater Miami area. For the most part, they are bright and attractive people, but they lack the professionalism that comes from a solid core of knowledge and training. Among the things that concern Jennifer as FOM are thefollowing:• Several members of a national association board of directors…arrow_forward
- Write an assignment about Employee training and Development. Don’t copy and paste please.arrow_forwardIdentify two specific training techniques/ methods that you would use to train employee(s) in the following situations. Ensure the answer identifies a specific training method/ technique that is appropriate to each situation/job. a. A sales clerk at a local retail location. b. An assembly line worker at Ford Motor Company. c. Train current employees on newly implement software system.arrow_forwardWhen compared to alternative training tools, what are the benefits of EDGE putting together initiatives?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill EducationManagement (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSONSpreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
- Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSONBusiness Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSONFundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON