Assignment 3
.docx
keyboard_arrow_up
School
Sullivan University *
*We aren’t endorsed by this school
Course
MGT545X
Subject
Management
Date
Apr 29, 2024
Type
docx
Pages
2
Uploaded by Tygrismoon on coursehero.com
Do you think emotional intelligence could have made a positive change in the groupthink that led to this disaster? Explain your reasoning.
In my opinion, I do not feel that emotional intelligence would have made a positive change in the groupthink that led to this disaster. I think that there was so much doubt in everyone’s confidence that this allowed for groupthink to cause the reaction to go ahead with the launch even though the O-ring issue had been a known problem. The persistence that the engineers showed was not enough to convince the decision makers to halt or delay the launch. Even when asked if there was any descent, no one spoke up. This allowed for NASA to feel that they were safe
to go ahead with the launch. Even though many people stated after the fact that they had objections, they did not have the self-awareness and courage of their convictions to speak up and stop something that they felt was imminent. What would you do as a leader of a team to prevent groupthink? Explain your logic.
Groupthink is defined as “a process of flawed decision making that occurs as a result of strong pressures among group members to reach an agreement”. (Gruman, Schneider, & Coutts, 2017). I think one thing that was done during this process that could have prevented this disaster would have been to do a secret vote. This would allow for everyone to state their opinion without the fear of retribution. Ultimately, I think that is why people who had doubts did not speak up. There are a few things you could do as a leader in the future to prevent groupthink, one being to make sure that all evidence is examined and that there is no rush to making a decision especially when there are lives on the line. Had anyone stopped and thought about the personal aspect and used their empathic nature, I don’t think
one person would have said they felt comfortable putting their relative on that rocket. Had anyone at NASA used their prior thinking of “a launch should be cancelled if there is any doubt of its safety,” this launch would not have happened. They had it in their heads that there was no more time to delay and did not take human life into
account as they hoped for the best outcome. While not everyone at NASA was part of the decision making process, there were multiple people who could have spoken up that didn’t due to not wanting to be the one who stopped the launch.
The final nail in the coffin for this groupthink error was how management felt in their leadership role. They told the engineers to “take off their engineers hat and be
a manager” (Junge & Leckart, 2020). They were not told to be a leader. If you want to have a great leadership team, you have to empower you leaders to go against what is popular as long as they can back it up and then you have to examine what is presented. You shouldn’t have to prove failure. This atmosphere must be fostered to allow your leadership team the freedom to feel
confident in their decisions and to express their opinions. Without promoting an atmosphere of openness, you will not get the results you want from your team.
References
Gruman, J. A., Schneider, F. W., & Coutts, L. M. (Eds.) (2017). Applied Social Psychology: Understanding and Addressing Social and Practical Problems
(Eds. ed.). Thousand Oaks: SAGE Publications, Inc. doi:https://doi.org/10.4135/9781071800591
Janis, I. (1991). Groupthink.
In E. Griffin (Ed.) A First Look at Communication Theory
(pp. 235 - 246). New York: McGrawHill. Retrieved from https://williamwolff.org/wp-content/uploads/2016/01/griffin-groupthink-
challenger.pdf
Junge, D., & Leckart, S. (Directors). (2020). Challenger: The Final Flight S1:Episode 3
A Major Malfunction
[Motion Picture].
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
During the COVID-19 pandemic, employees sometimes showed up at work when they had symptoms of illness because they were afraid of losing their jobs. This is an example of what behavior?
a)
unscheduled absence
b)
absenteeism
c)
poor work attitude
d)
presenteeism
arrow_forward
Case 2-1.Self-Concept, Self-Congruency Theory and Consumer Behavior:Take some time for introspection. Thinking deeply, write a description of the characteristics [core beliefs, psychographics (activities, interest, and opinions)], etc. that define your actual self. What products, and what specific brands have you bought in certain product categories that reflect your actual self?
Do the same thing as you did in question two, except do this for your ideal and possible selves. Since as a student you may not have the financial resources to have already bought many of these products, don’t place any emphasis on whether or not you can currently afford these products and brands; what would you buy, if you could, to reflect these aspirational selves.
arrow_forward
Many people think that fangirls are crazy teenage girls who cry because of their obsession with a celebrity. They believe that the fangirls have no lives and devote them to these stars that appear on TV screens (http://insert-name-here.weebly.com/reflections/the-psychology-behind-fangirling; https://www.youtube.com/watch?v=nS2QqSQbjOQ). A fangirl is a generic term that can mean anyone from any age (usually teenagers) who is ‘obsessed’ with a band, artist, actor, sportsperson, television series, or even books. Each one of these categories is put into something called a fandom. Fandom stands for ‘fanatic domain’. Fangirls or fanboys talk about their obsession in these domains, usually on social media. Several factors drive people into being fans - social (family, group affiliation), psychological (self-esteem, escape), personal (aesthetic, entertainment, eustress, economic). From a marketer’s perspective, how will the knowledge of these factors influence the marketing strategy of any…
arrow_forward
Which of the following are ways that Neo-Freudian theory differs from Freudian Theory?
It disagrees with Freudian theory's foundational findings that personality is primarily driven by the id, and therefore, highly
instinctual, impulsive, and sexual in nature
It theorizes that in addition to Freud's concepts, social relationships play a crucial role in the development of personality
Neither A nor B
Both A and B
arrow_forward
What are the three components of an attitude?
Discuss having a negitive attitude about a person, place, or object.
Describe how the attitude may affect your behavior
arrow_forward
Please provide one example for each of the attitudes as predictions of behavior IN DETAIL
These examples must be a different than the ones on the definition below
Definition of three attitudes as predictions of behavior is attached below
arrow_forward
What is similar with respect to the following: Halo Effect and Central Tendency? Please respond in 50 words or less.
arrow_forward
Define or describe exploration
In 3 sentences explain the significance or relevance of exploration to opportunity recognition
arrow_forward
Why we still can call the statements that describe future unknown events or opinions as propositions?
arrow_forward
What are the main components of Attitudes?
Does Behavior always follow from attitudes? Why or why not. Discuss the factors that affect whether behavior follows from attitudes.
arrow_forward
Part 1: Assume you are about to purchase one of the following items: a cell phone, a computer or a vehicle. Think about the influence that your family or household members would have on you. Identify and discuss which role(s) different members of your family/household would play in this situation (ex. initiator, info gatherer, gatekeeper etc…). Use your own personal frame of reference to discuss the household dynamics that might influence your purchase decision. Be sure to also refer to consumer behaviour concepts and terminology
Part 2: Again, referring to your own personal frame of reference, think about how you shop for grocery/food items. Create a positioning map for grocery stores in your local marketplace based on your perceptions. Be sure to include at least 3-5 stores and plot those brands on a map using 2 purchase criteria that you would use to compare different stores. Your answer should include a) positioning map b) explanation of the criteria you selected to evaluate the…
arrow_forward
4-7. What are the two primary forms of personal influence?
arrow_forward
Analyze the main components of attitudes, meaning how we feel about something, as well as explaining your understanding by means of theoretical framework, on whether behavior follow from attitudes?
arrow_forward
With more than a third of American children and adolescents’ overweight, you would think that Mattel’s slender Barbie doll would be a good role model for little girls. Not so, according to some critics. If Barbie was a real woman, she would have less that 17 percent body fat, a neck too thin to hold her head up, a waist too small to house a full liver and intestines, and ankles and feet too tiny to walk. One group of researchers estimated the likelihood of a woman having Barbie’s body at one in 100,000. Yet some women strive for impossible bodies, with more than 20 million suffering from eating disorders such as anorexia and bulimia. Other research has shown that 40 to 60 percent of preadolescent girls are concerned about their weight, and almost 70 percent of thin models influence their perceptions of an ideal weight. Statistics like these cause consumer advocacy group such as the Campaign for a Commercial-Free Childhood (CCFC) to call for action, especially when targeting young…
arrow_forward
How do you apply in 100 words?The Myers Briggs Type Indicator (MBTI) assessment is designed to help people identify and gain some understanding around how they take in information and make decisions, the patterns of perception and judgment, as seen in normal, healthy behavior (Myers Briggs 2023). This assessment outlines how certain aspects of a person’s behavior and personality can dictate how they will react to different situations whether in a personal or professional setting. Personality refers to the relatively enduring pattern of thoughts, emotions, and behaviors that characterize a person, along with the psychological processes behind those characteristics (McShane et al., 2022). In essence, it is the bundle of characteristics that make us similar to or different from other people. We estimate an individual’s personality by what he or she says and does, and we infer the person’s internal states-including thoughts and emotions-from these observable behaviors (McShane et al.,…
arrow_forward
A pro-attractiveness bias may exist even in education, with studies showing that physically attractive students tend to obtain higher grades at university, partly because they are deemed more conscientious and intelligent, even when they are not. Furthermore, attractiveness already helps students to get into university in the first place, by eliciting more favorable evaluations during college admissions interviews. This is consistent with the broader finding of a very well-established “halo” effect whereby attractive people are generally perceived as being more sociable, healthy, successful, honest, and talented. In fact, meta-analytic studies suggest that even children are deemed smarter, more honest, and driven, when they are more attractive – and children make the same type of inferences when they evaluate more or less attractive adults. In an experiment, researchers asked kids to pick an imaginary boat captain for a game, and they were told to choose from photographs of actual…
arrow_forward
Which emotional experiences might the influencer's endorsement of the mask be intended to appeal to?
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Related Questions
- During the COVID-19 pandemic, employees sometimes showed up at work when they had symptoms of illness because they were afraid of losing their jobs. This is an example of what behavior? a) unscheduled absence b) absenteeism c) poor work attitude d) presenteeismarrow_forwardCase 2-1.Self-Concept, Self-Congruency Theory and Consumer Behavior:Take some time for introspection. Thinking deeply, write a description of the characteristics [core beliefs, psychographics (activities, interest, and opinions)], etc. that define your actual self. What products, and what specific brands have you bought in certain product categories that reflect your actual self? Do the same thing as you did in question two, except do this for your ideal and possible selves. Since as a student you may not have the financial resources to have already bought many of these products, don’t place any emphasis on whether or not you can currently afford these products and brands; what would you buy, if you could, to reflect these aspirational selves.arrow_forwardMany people think that fangirls are crazy teenage girls who cry because of their obsession with a celebrity. They believe that the fangirls have no lives and devote them to these stars that appear on TV screens (http://insert-name-here.weebly.com/reflections/the-psychology-behind-fangirling; https://www.youtube.com/watch?v=nS2QqSQbjOQ). A fangirl is a generic term that can mean anyone from any age (usually teenagers) who is ‘obsessed’ with a band, artist, actor, sportsperson, television series, or even books. Each one of these categories is put into something called a fandom. Fandom stands for ‘fanatic domain’. Fangirls or fanboys talk about their obsession in these domains, usually on social media. Several factors drive people into being fans - social (family, group affiliation), psychological (self-esteem, escape), personal (aesthetic, entertainment, eustress, economic). From a marketer’s perspective, how will the knowledge of these factors influence the marketing strategy of any…arrow_forward
- Which of the following are ways that Neo-Freudian theory differs from Freudian Theory? It disagrees with Freudian theory's foundational findings that personality is primarily driven by the id, and therefore, highly instinctual, impulsive, and sexual in nature It theorizes that in addition to Freud's concepts, social relationships play a crucial role in the development of personality Neither A nor B Both A and Barrow_forwardWhat are the three components of an attitude? Discuss having a negitive attitude about a person, place, or object. Describe how the attitude may affect your behaviorarrow_forwardPlease provide one example for each of the attitudes as predictions of behavior IN DETAIL These examples must be a different than the ones on the definition below Definition of three attitudes as predictions of behavior is attached belowarrow_forward
- What is similar with respect to the following: Halo Effect and Central Tendency? Please respond in 50 words or less.arrow_forwardDefine or describe exploration In 3 sentences explain the significance or relevance of exploration to opportunity recognitionarrow_forwardWhy we still can call the statements that describe future unknown events or opinions as propositions?arrow_forward
- What are the main components of Attitudes? Does Behavior always follow from attitudes? Why or why not. Discuss the factors that affect whether behavior follows from attitudes.arrow_forwardPart 1: Assume you are about to purchase one of the following items: a cell phone, a computer or a vehicle. Think about the influence that your family or household members would have on you. Identify and discuss which role(s) different members of your family/household would play in this situation (ex. initiator, info gatherer, gatekeeper etc…). Use your own personal frame of reference to discuss the household dynamics that might influence your purchase decision. Be sure to also refer to consumer behaviour concepts and terminology Part 2: Again, referring to your own personal frame of reference, think about how you shop for grocery/food items. Create a positioning map for grocery stores in your local marketplace based on your perceptions. Be sure to include at least 3-5 stores and plot those brands on a map using 2 purchase criteria that you would use to compare different stores. Your answer should include a) positioning map b) explanation of the criteria you selected to evaluate the…arrow_forward4-7. What are the two primary forms of personal influence?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub