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1
Leader Manager Exchange (LMX) Leadership Theory
Marlene Fuller
South University
MBA5001-Organazation Behavior & Communications
Professor: Lyle Cady
April 22, 2024
2
Leader Manager Exchange (LMX) Leadership Theory
MUSC-Orangeburg Hospital has a long and rich history that dates to its establishment in 1919 when it functioned as a private hospital known as The Regional Medical Center (TRMC). Over the years, the hospital has undergone several transformations and expansions, which have turned it into a comprehensive regional healthcare system. Currently, the hospital system consists
of twenty-two medical practices, 286 acute care beds, and 1,400 healthcare workers, including eighty-nine providers that provide a wide range of medical services to the community (MUSC-
Orangeburg, n.d.). Patients can avail themselves of various medical services, including cardiology, endocrinology, neurology, orthopedics, pediatrics, pulmonology, radiology, and many more (MUSC-Orangeburg, n.d.). In March 2023, a historic decision was made by TRMC and MUSC to collaborate, resulting in significant changes in the hospital system (Adams, 2023). These modifications have made it possible to provide the community with greater access to advanced medical services and care. As a result, the hospital system now offers enhanced patient-centered care that is supported by advanced technology and innovative medical practices.
The hospital system is committed to providing exceptional care to its patients and their families. As MUSC-Orangeburg Hospital undergoes significant changes, it strives to create a safe and supportive environment for patients to receive the best possible treatment. This includes ensuring
that healthcare managers understand the importance of using Leader-Member Exchange (LMX) leadership theories. Utilizing LMX leadership theories, MUSC-Orangeburg management can confidently create a workplace culture that promotes personal and professional growth for team members, increased job satisfaction, higher productivity, and improved organizational outcomes.
3
What is LMX leadership theory? An approach to leadership that is relationship-based and centers on the two-way (dyadic) relationship between leaders and team members is known as the leader-member exchange (LMX) theory (Graen & Uhl-Bien, 1995).
Understanding the principles of LMX theory
The Leader-Member Exchange (LMX) Theory describes the development of a leader-
member relationship in three key stages: role-taking, role-making, and routinization.
1.
Role-taking
: This stage occurs when an employee joins an organization or starts reporting to their current manager (Mindtool Content Team, n.d.). In this stage, team members and managers get to know each other, assessing their skills, experience, and abilities. (Mindtool Content Team, n.d.). Based on the employees’ image, the leader is more likely to give their new team members opportunities (Indeed Editorial Team, 2023)
.
2.
Role-making
: In this stage, team members are working on assigned tasks and taking part in doing their jobs (Indeed Editorial Team, 2023)
. A manager may observe how everyone
interacts and build a solid idea of the skills each member brings to the group, expecting that everyone is working hard, communicating effectively, and supporting their team. Although it often happens subconsciously, leaders usually sort members into two groups (Indeed Editorial Team, 2023)
.
The first group, called the
"in-group
," includes team members who show the manager that they are loyal to the group, hardworking, deserving of trust, and have the skills to Leader
Follower
Dyadic
Relationship
4
perform their job well. The manager will place these members in the in-group and give them more opportunities for growth and development (Mindtool Content Team, n.d.). The second group, called the "
out-group
," includes team members who disappoint the manager by betraying their trust or proving to be unmotivated and incompetent (Digital Enterprise, 2023)
. The manager will place these members in the out-group and may exclude them from certain opportunities (Mindtool Content Team, n.d.).
3.
Routinization
: During this last phase, team members and their managers work together to establish routines (Digital Enterprise, 2023)
. The team's routines become more predictable, and members become more comfortable working together. During this stage, leaders should focus on maintaining the positive relationships they have established with the in-group and work on improving their relationships with the out-group.
Communication
The LMX theory emphasizes the significance of communication in successful leadership.
One-on-one
communication between managers and subordinates fosters mutual respect and devotion and produces beneficial exchanges. Communication between the manager and employee is not just about exchanging information but also about developing relationships that are built on trust and commitment. Therefore, the LMX theory prioritizes communication, and that makes it a priority for MUSC-Orangeburg managers to establish positive interactions with their teams.
Decision Making
The LMX theory offers a powerful approach to decision-making that puts managers and team members on equal footing. With this theory, managers are encouraged to take on a coaching role, setting goals, and consistently developing their team members. They are expected to build strong and collaborative relationships, promote ideas, and strive for continuous
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4:12
vvalud S MIOMI
I 5G
Scenario
Wanda comes to you because she is discour-
aged and needs to talk. Her parents learned
that she is thinking of expanding her busi-
ness and possibly even taking out a second
mortgage on her home to fund the expan-
sion. They have never been overly support-
ive of her business, but as long as it seemed
like a hobby, they didn't have much to say.
Recently Wanda's mother called and ex-
pressed strong reservations about Wanda
taking such a large step. This made a big im-
pression on Wanda. She tells you that she
doesn't want her business to cause a rift in
the family. Perhaps she should take her par-
ents' advice and just forget about expanding
the business. Moreover, she doesn't under-
stand why her parents aren't as excited about
the prospects for the business as she is.
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65
91
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80
90
55
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- Janice Edwards was employed as the new General Manager of Coblenz Boutique Hotel located inGrenada. Janice took up her post in January 2022 as the world was slowly climbing out of theeffects of COVID-19. She is now faced with a unique issue at her organization, a very youngworkforce and it has been increasing difficult to find anyone with institutional knowledge orexperience. During the pandemic, Coblenz Boutique Hotel had to find unique ways to cut cost andstay afloat such as offering its aging workforce over the age of 55 to proceed on early retirement.Now her workforce does not even resemble her clientele, who are retirees in the winter of their lifelooking for a quiet affordable get-away. The younger employers lack the patience and are oftenunable to relate to the guests. Janice knows that a multi-generational workforce is the key to thebusiness success.You have been employed as the Human Resource Manager to assist Janice.(b) Recommended and explain four (4) strategies to manage…arrow_forwardExplain five risks indicators Delta Airlines face in its operations and how each risk explained can be mitigated.arrow_forwardJanice Edwards was employed as the new General Manager of Coblenz Boutique Hotel located inGrenada. Janice took up her post in January 2022 as the world was slowly climbing out of theeffects of COVID-19. She is now faced with a unique issue at her organization, a very youngworkforce and it has been increasing difficult to find anyone with institutional knowledge orexperience. During the pandemic, Coblenz Boutique Hotel had to find unique ways to cut cost andstay afloat such as offering its aging workforce over the age of 55 to proceed on early retirement.Now her workforce does not even resemble her clientele, who are retirees in the winter of their lifelooking for a quiet affordable get-away. The younger employers lack the patience and are oftenunable to relate to the guests. Janice knows that a multi-generational workforce is the key to thebusiness success.You have been employed as the Human Resource Manager to assist Janice.(a) Provide two (2) justifications for a diverse workforce.…arrow_forward
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- Listed below are (5) problems/incidents encountered by an entrepreneur during his/her business operations. Determine what actions should be taken in every problem/incident encountered. Incidents Occured Actions Taken 1) Employee Turnover Rate 2) Increase in Competition 3) Failing Sales 4) Uncertainty 5) Globalizationarrow_forwardIn the years since it was founded in 1973, the Sacramento Natural Foods Co-op has blossomed into a $15 million business. With 7,000 member-owners, it is the second-largest single-store grocery cooperative in the nation in terms of sales and volume. However, when a vocal minority of its democratic membership quashed plans to expand to a second store, the business was at a crossroads. “Things were so bad,” said the board of director’s member Peter Keat, “that we literally felt paralyzed as an organization.” With tensions running high, Cultrera interviewed Eric Douglas of Leading Resources Inc. (LRI). Cultrera was impressed by Douglas’s track record for managing change and gaining consensus within large organizations. “I was looking for someone with really good communication skills,” Cultrera said. “Someone skilled at working with diverse constituencies.” D2K: Establishing Trust as a Foundation for Long-term Growth Together Douglas and Cultrera mapped out a five-stage process they called…arrow_forwardYou attend hospitality career events held at UNLV to network and learn about internship opportunities for summer. Quadrant 1 Quadrant 2 Quadrant 3 O Quadrant 4arrow_forward
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