WEEK 5—Midterm Exam (MSM 6645)_ TROYONLINE Continuous Improvement MSM-6645-XTIA 24_T3 (Voss)

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Troy University, Troy *

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6645

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Industrial Engineering

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Apr 3, 2024

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2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 1/44 WEEK 5—Midterm Exam (MSM 6645) Due Feb 11 at 11:59pm Points 180 Questions 60 Available after Feb 5 at 12am Time Limit 120 Minutes Instructions This exam presents 60 multiple-choice questions, which cover content in Chapters 1–6, plus items in the paradigm of self-organizing complexity (systems theory, complexity theory, chaos theory, and systems thinking), and the MBNQA. No calculations are necessary. The time allowance is 120 minutes. You have only one opportunity to take this exam. 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 2/44 Attempt History Attempt Time Score LATEST Attempt 1 52 minutes 159 out of 180 Correct answers are hidden. Score for this quiz: 159 out of 180 Submitted Feb 7 at 9:38am This attempt took 52 minutes. 3 / 3 pts Question 1 [Ch1] A process that is under control has… no variation special-cause variation nonrandom variation 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 3/44 stable variation 3 / 3 pts Question 2 [Ch1] The Six Sigma methodology in quality management first appeared in what organizational setting? IBM Apple Motorola Toyota 3 / 3 pts Question 3 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 4/44 [Ch1] Deming’s definition of quality: absence of variation a moving target fitness for use non-faulty systems 3 / 3 pts Question 4 [Ch1] Final judge of quality, according to Feigenbaum: management leadership
2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 5/44 government customer 3 / 3 pts Question 5 [Ch1] Which of the following phenomena consists, when intentionally designed, of an organized sequence of value-adding activities? array process template matrix 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 6/44 3 / 3 pts Question 6 [Ch1] For Philip Crosby, a quality product… is a moving target conforms to requirements exhibits no variation is devoid of defects 3 / 3 pts Question 7 [Ch1] One of the characteristics of the continuous- improvement method: disruptive 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 7/44 radical volatile incremental 3 / 3 pts Question 8 [Ch1] Goal of statistical quality control: define and prevent nonconformance understand and manage variation map and streamline processes plan and conduct inspections 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 8/44 3 / 3 pts Question 9 [Ch2] Broadest range of customer-oriented actions and activities: 14 Points win-win Ishikawa Big Q 3 / 3 pts Question 10 [Ch2] Example of a comprehensive quality improvement system: Feigenbaum’s definition
2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 9/44 Deming’s 14 Points Crosby’s zero defects Juran’s Big Q 3 / 3 pts Question 11 [Ch2] According to Deming, all leaders in organizations should understand… ethnographic methods psychology art and culture postmodernism 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 10/44 3 / 3 pts Question 12 [Ch2] Taguchi likens his loss function illustration to… the diamond in baseball the goal posts in football the lane in bowling the hoop in basketball 3 / 3 pts Question 13 [Ch2] For Crosby, customer satisfaction is different from customer… pacification 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 11/44 appeasement success management 3 / 3 pts Question 14 [Ch2] Demonstrated that merely performing within specs is insufficient to ensure quality: Taguchi Juran Deming Crosby 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 12/44 3 / 3 pts Question 15 [Ch2] Most prominent advocate of quality teams: Juran Ishikawa Taguchi Deming 3 / 3 pts Question 16 [Ch2] Epistemology: understanding psychology theory of knowledge
2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 13/44 knowledge of variation appreciation for a system 3 / 3 pts Question 17 [Ch3] Definition of a problem: gap between real and ideal performance uncertainty over how to improve competitiveness concerns about a new competitive environment difficult decision between two possible courses of action 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 14/44 3 / 3 pts Question 18 [Ch3] Example of a comprehensive quality system: kanban ISO 27000 kaizen zero-defects 0 / 3 pts Question 19 [Ch3] Considering process shift, Six Sigma actually specifies… 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 15/44 6 σ to the left and right of the mean 3 σ to the left and right of the mean 4.5 σ to the left and right of the mean 1.5 σ to the left and right of the mean 3 / 3 pts Question 20 [Ch3] These prescriptions began with the recognition that manufacturers needed their suppliers to use known, reliable metrics: kanban kaizen zero-defects 2/7/24, 9:40 AM WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss) https://troy.instructure.com/courses/95003/quizzes/578992 16/44 ISO standards 3 / 3 pts Question 21 [Ch3] In the context of quality management, what does sigma mean? standard deviation statistical mean standard variance statistical skew 3 / 3 pts Question 22
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