Lesson 1 Short Answer

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Rio Salado Community College *

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110

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Communications

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Apr 29, 2024

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docx

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COM110 1. In the transactional view of interpersonal communication, the people in the communication encounter are simultaneously senders and receivers and context is an important component of this model. Why is it important for you to know that we are simultaneous communicators? In addition, how do social, relational, and cultural contexts frame and influence our communication encounters? Give a specific example for each part of this question. It is important to know that we are simultaneous communicators to ensure you are aware of how and what you are communicating to another person as well as how you receive information from the same person. Social, relational, and cultural contexts frame our communication encounters. Social contexts dictate what is acceptable speech and behavior such as a person lowering their volume within a library. Relational context gives the frame for intimate or informal communication such as the relaxed tone and language between siblings or intimate partners versus someone you have just met. Cultural context gives the traditions of normal communication such as whether it is acceptable to speak to someone while looking eye-to-eye or addressing a person with titles to acknowledge stature within the family or community. 2. In the Ted Talk on the impact of technology on interpersonal communication, the speaker states that research showed that people who connect online often feel lonely and stressed. What evidence does she give to support this idea, and do you agree with her research? Include specific examples to support your thoughts. In addition, she gives some advice to help combat the feelings of loneliness and stress that accompany online communication. Which piece of advice resonated with you the most? Include a specific example from your life to illustrate your thoughts. Celine Fitzgerald spoke about how online communication has been researched and found to be disconnected from true interpersonal communication. She supported her idea by breaking down the two components of communication into verbal and non-verbal and cited research by the UCLA that reported non-verbal communication makes up 93% of a social communication process, which is eliminated when that process transpires online. The advice Celine gave on counteracting weak-tie relationships by limiting actions online and engaging in small acts of extroversion. I have used this idea to allow social media to spur communication in person, such as complimenting a friend at work on the beautiful Mother’s Day photographs she posted online. The small compliment developed a conversation on the photo shoot process and how fun it was for her to wear a glamourous dress the photographer chose for her to match a backdrop. 3. Observe two people talking. Describe their communication. Find all seven components of communication and provide an example for each one. These components include sender (source), receiver, message, channel, feedback, context, noise (interference). Make sure to label each component in your answer. I observed my next-door neighbor communicating to another neighbor over their shared wall. The sender was my neighbor, whom I’ll identify as “J,” and the receiver was the neighbor on the other side of the wall, whom I’ll call “NY.” The message was J complaining about NY’s flood light being illuminated at night when the communication took place. The vocal-auditory channel was used in a face-to-face disagreement in which J was screaming at NY, and the feedback from NY was a taunt her for her mental state by which she resorted to screaming at her neighbor after 9pm. The context I gathered included the physical environment of the separating wall, J’s psychological distress, and the socially unacceptable time and method of J screaming when it is normal in my community for it to be quiet after sunset, especially during the week. The noise of this

communication was likely me interjecting to ask them to return to their respective homes out of respect for the families in the neighborhood and those that worked the following morning. This was a grossly ineffective form of communication on both side of J and NY, but a memorable one to use as an example. 4. In the acronym DECIDE, Step 4 is “Identify communication method.” There are differences between face-to-face channels of communication and computer mediated communication. In a typical day, what types of CMC do you use? What are some ways that CMC reduces stress in your life? What are some ways that CMC increases stress in your life? Overall, do you think CMC adds to or reduces your stress more? Do you think we, as a society, have less value for FtF communication than we used to? Why or why not? In a typical day I use multiple types of computer mediated communication including voice and video calls, e-mail, and social media platforms. I use voice calls for information, video calls for catching up in a more personal way with family. The video calls with loved ones reduces stress as I enabled to engage in more meaningful conversation that is as close to face-to-face communication as schedules allow. CMC increases stress with the sheer volume of e-mails I receive both personally and professionally that distracts from other important tasks. I believe I try to balance CMC in a way that does not overwhelm me, but it is a conscious effort to reduce noise of technology to make was for interpersonal communication. As a society, especially in the aftermath of COVID-19, face-to-face communication has been devalued as society became comfortable in isolation as it was convenient for professionals to work remotely. Research on the pandemic is early to tell specific risk factors but it is common knowledge that the incidence of depression increased during the pandemic which is indicative of higher levels of stress and or anxiety. 5. According to the Conscious Competence Learning Model explained in this lesson, there are four levels of learning communication. Which level would you label yourself at overall in your communication? Explain in detail, using specific examples from your life to illustrate your points. I label myself as consciously competent because I take great care in the words I use to communicate, but also the delivery and tone. I acknowledge that sometimes my non-verbal communication conflicts what I am saying when the communication is in the context of a disagreement. I have made a conscious effort to be aware of my facial expressions and body language so that I may communicate a posture of respect, even when it is not reciprocated. An example of this was a supervisor whom was characterized best as a manager of things, not people, and was direct and authoritative. When communicating with this supervisor, I maintained a formal tone, addressing the person by their title, and faced them in a posture of attentiveness and respect. When the person raised their voice or began to manipulate my words, I waited for a pause and explained my statements to provide a better understanding of my position. When the supervisor continued to display closed posture and increased irritability, I excused myself from the meeting and later convened with the higher supervisor to whom I recommended some classes for my direct supervisor (accountable leadership, coaching and mentoring).

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