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May 7, 2024

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2.2.7 Practice: Writing a Business Letter Practice Introduction to Business and Technology Sem 1 Points Possible: 40 Name: Shenellica Bettencourt Date: 2/24/2024 Reflect (5 points) Answer the questions about personal business letters. 1. Why would you write an inquiry to a company? (1 point) If I didn’t know how the product worked or needed help, I would write an inquiry. 2. Why would you write a complaint to a company? (1 point) If I had a bad experience with one of their products or disappointed with any of their actions. 3. Why is it important to send a cover letter with a resume? (1 point) A cover letter explains the contents of the resume. If the letter is neat and professional, than it will definitely help you in an interview. 4. What would you include in a request for a company to sponsor your sports team? (1 point) I would include my name, address, etc and sign it with the name of the team. Keeping the letter neat and professional is key. 5. What would you include in an apology for missing an appointment? (1 point) I would ask for a reschedule and give them my sincere apologies for missing their time. Analyze (10 points) Analyze the purpose and parts of the business letter below: Mr. Andrew Simpson 145 Washington Way Springfield, IL 62701 (201) 555-4521 January 1, 2014 Mr. Edmond Walter ABC Notebooks

1817 Main Street Northbrook, IL 60062 Dear Mr. Walter, I am writing to request an extension for submitting the additional proposal documentation that we discussed on December 7, 2013. I will need an additional two weeks to secure the statistical report that is being created by a third party. The rest of the report is compiled and available should you want to view it in its current state. The financial plan and the notebook design are also available. Please feel free to send any additional questions you may have. I anticipate hearing from you by phone or email at your earliest convenience. Best regards, Andrew Simpson 1. Identify the following standard parts of this business letter: (3 points) a. Return address: 145 Washington Way b. Date sent: January 1, 2014 c. Salutation: Dear Mr. Walter, d. Closing Best regards, Andrew Simpson 2. Answer the following questions about the letter:

a. Who is the sender of this letter? (1 point) Andrew Simpson b. Who is the recipient of this letter? (1 point) Edmond Walter c. What is the purpose of this letter? (2 points ) To ask for an extension on a proposal document that was due. 3. Based on the letter above, do you think it is an appropriate business letter? Explain why. (3 points) Yes, because it was very neat and professional Synthesize (25 points) Note: Remember that personal business letters are most often written for one of the following reasons: an inquiry, a request, a complaint, an apology, or a cover letter. 1. Read the following scenario. What type of business letter do you think is required in this situation? (1 point) I believe they would need to send an inquiry to learn more about volunteering. Melissa and Melrose are both first-year students at a local community college. They both have interest in volunteering with a nonprofit organization. They decided to reach out to nonprofit organizations to ask about the steps they need to take in order to volunteer. 2. Choose one of the following scenarios and compose an effective business letter:  You are interested in learning about the career opportunities that might be available in veterinary medicine. Write a personal business letter to your local animal clinic to request an informational interview. Indicate that you have included a letter of reference from your volunteer experience with a local animal shelter.  You recently purchased four bags of tortilla chips for a party. When you opened the bags, you discovered all the chips were stale. You purchased them on July 7, 2014, and the best by date on the bags was September 3, 2014. Write a complaint to the chip manufacturer to let them know you were dissatisfied with their product. Indicate that you have included a copy of your receipt. a. Write the standard addressing features of a letter using the following information for whichever scenario you chose. (3 points)  The local animal clinic is called Furry Friends Animal Hospital, and from their website you learn the address is 120 Main Street, Lincoln, IL 62656, and the head doctor is Dr. Alison Furtado.  The tortilla chip company is called Dale's Chips, and from their website you learn the address is 5094 Factory Avenue, Springfield, IL 62701, and all comments and complaints should be directed to the customer service department 1212 Main Street

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