Final exam adms2200 sample questions

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Toronto Metropolitan University *

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2200

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May 1, 2024

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Chapter 9—Product and Service Strategies MULTIPLE CHOICE 1. According to marketing decision makers, why do people buy products? ANS: B PTS: 1 DIF: 1 REF: 266 OBJ: 9-1 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 2. Using the broad application of the word product , how can a television set best be described? ANS: B PTS: 1 DIF: 2 REF: 266 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 3. Which of the following best describes a product? ANS: D PTS: 1 DIF: 1 REF: 266 OBJ: 9-1 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 4. Which of the following comes closest to providing a pure good? a. to acquire items that are distinctively different than the competitive offerings b. to satisfy their wants and needs c. to save time by selecting items that are easy to find on the shelves d. to satisfy price and value requirements a. as an obsolete technology in comparison with the Internet b. as a means of providing entertainment c. as a lucrative item for appliance stores d. as a machine used to receive broadcast signals a. the physical characteristics of an item that one can buy for personal, professional, or organizational use b. the costs and benefits that the seller promotes in various marketing messages c. assurances, reliability, and tangibles all at once d. a bundle of physical, service, and symbolic attributes designed to satisfy a customer’s wants and needs a. a company that manufactures and installs elevators b. a cleaning service Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: A PTS: 1 DIF: 1 REF: 266 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 5. What distinguishes a service from a good? ANS: C PTS: 1 DIF: 1 REF: 267 OBJ: 9-1 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 6. The moderately priced Days Inn and the upscale Four Seasons Hotel both provide sleeping accommodations, but their respective guests have considerably different expectations of service. Why do their expectations differ? ANS: B PTS: 1 DIF: 1 REF: 267 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 7. Approximately what percentage of the Canadian economy is made up of the service sector? ANS: C PTS: 1 DIF: 1 REF: 268 OBJ: 9-1 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 8. Which of the following companies is a pure service firm? c. a data storage company d. an advertising agency a. Services are intangible. b. Services are inseparable from service providers. c. Services are easy to standardize. d. Services are perishable. a. Companies cannot standardize services. b. Service quality shows wide variations. c. Services are inseparable from their providers. d. Services have a high perishable rate. a. 25 percent b. 50 percent c. 70 percent d. 90 percent Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: D PTS: 1 DIF: 2 REF: 268 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 9. Which of the following industries does NOT belong to the service sector? ANS: B PTS: 1 DIF: 1 REF: 268 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 10. How would you generally classify consumer goods such as milk, bread, and soft drinks? ANS: A PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Remember NOT: AACSB Reflective Thinking | TB&E Model Product 11. What type of product is marketed to consumers who may NOT yet recognize a need for them? ANS: D PTS: 1 DIF: 2 REF: 269 a. Walmart b. Microsoft c. Starbucks d. Royal Bank of Canada a. investment banking b. agriculture c. retailing d. health care a. as convenience products b. as utilitarian products c. as shopping products d. as specialty products a. specialty b. consumer c. convenience d. unsought Downloaded by vicky Singh (jasleensaggi11@gmail.com) OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 12. Which of the following products are, for MOST consumers, unsought? ANS: C PTS: 1 DIF: 2 REF: 269 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 13. How might you categorize convenience products that customers constantly replenish in order to maintain a ready inventory? ANS: A PTS: 1 DIF: 1 REF: 270 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 14. Which of the following products would generally be classified as a staple? ANS: C PTS: 1 DIF: 1 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 15. Why do grocery stores usually display items such as candy, gum, and magazines near the checkout counter? a. designer clothes b. magazines c. long-term insurance d. furniture a. staples b. impulse items c. emergency items d. specialty items a. plumbing repair kit b. personal computer c. gasoline d. magazine a. because they are purchased on impulse b. because they are easier to replenish c. because they are subject to shoplifting Downloaded by vicky Singh (jasleensaggi11@gmail.com)
ANS: A PTS: 1 DIF: 1 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 16. What does a consumer expect when purchasing convenience products? ANS: B PTS: 1 DIF: 1 REF: 270 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 17. Which of the following products typically has the longest distribution channel? ANS: A PTS: 1 DIF: 2 REF: 272 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 18. Which of the following products relies LEAST on personal selling? ANS: D PTS: 1 DIF: 2 REF: 272 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 19. Which of the following are consumer shopping products? d. because they are purchased infrequently a. that they can purchase them without having full knowledge about what is sought b. that they can purchase them immediately and with minimal effort c. that they should purchase them after visiting numerous stores and comparing prices d. that they may have to travel any distance to get what is wanted a. convenience products b. staples c. specialty products d. shopping products a. specialty products b. shopping products c. unsought products d. convenience products a. Coca-Cola and Gatorade b. bread, milk, and gasoline Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: C PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 20. Which of the following would MOST likely have the greatest influence on a decision to buy a heterogeneous shopping product? ANS: A PTS: 1 DIF: 3 REF: 270 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product c. clothing, furniture, and appliances d. Rolex watches and BMW automobiles a. the product’s style b. the store’s name and reputation c. the store’s location d. the price and perceived value of the product Downloaded by vicky Singh (jasleensaggi11@gmail.com) 21. While in Best Buy, a customer takes a great deal of time comparing the quality, features, and prices of a number of refrigerators. What type of products is this customer examining? ANS: B PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 22. What type of product are consumers primarily interested in when they are well aware of the brands they prefer and are willing to make a special effort to obtain them? ANS: D PTS: 1 DIF: 1 REF: 271 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 23. After researching and comparing several types of alarm clocks, Trisha decided on one that gives a choice of being wakened to music, bird calls, or ocean waves. In this case, what type of product would the alarm clock be classified as? ANS: A PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 24. Ryan is looking for a professional watch that he buys, at most, once every few years. Since he doesn’t favour a particular brand, he spends a great deal of time comparing price and quality, as well as visiting the few retail outlets that sell high-end watches. What type of product is Ryan about to purchase? a. heterogeneous shopping products b. homogeneous shopping products c. homogeneous convenience products d. heterogeneous specialty products a. impulse b. convenience c. shopping d. specialty a. shopping b. impulse c. convenience d. specialty Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: D PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product a. unsought b. specialty c. convenience d. shopping Downloaded by vicky Singh (jasleensaggi11@gmail.com)
25. Which of the following products relies LEAST on location of purchasing opportunity? ANS: A PTS: 1 DIF: 2 REF: 271 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 26. What type of products are financial, legal, and medical services? ANS: D PTS: 1 DIF: 2 REF: 271 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 27. Which of the following correctly matches consumer factors and marketing mix factors in the consumer products classification system? ANS: D PTS: 1 DIF: 3 REF: 272 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 28. Which of the following would NOT ordinarily be included as a business product? a. specialty products b. shopping products c. unsought products d. convenience products a. convenience services b. shopping goods c. customized services d. specialty services a. Specialty products—personal selling is not important. b. Convenience products—a consumer makes infrequent purchases of these products. c. Emergency products—these are unsought products. d. Shopping products—a relatively short channel of distribution is typical. a. installations b. accessory equipment c. specialty products Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: C PTS: 1 DIF: 1 REF: 271 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 29. Which of the following business products would be classified as an installation? ANS: D PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product d. component parts a. jet engine b. office furniture c. copy paper d. regional shopping centre Downloaded by vicky Singh (jasleensaggi11@gmail.com) 30. Which of the following business products are MOST similar to consumer specialty products? ANS: A PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 31. What are products that are considered capital investments but whose useful lives are generally much shorter than those of installations known as? ANS: A PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 32. What is the basic characteristic of accessory equipment in the business market? ANS: C PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 33. In the business market, what is an important factor for a purchasing firm who is buying installations? a. installations b. accessory equipment parts c. raw materials d. component parts and materials a. accessory equipment b. operating supplies c. component parts d. business services a. It is purchased by groups involving a large number of decision makers. b. It is not considered a capital item. c. It is a capital item with a shorter useful life than an installation. d. It is a convenience product of the industrial market. a. the lowest price b. general usefulness instead of having a specific purpose c. speed of installation without extensive negotiations d. efficiency and performance over their useful life Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: D PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 34. Sandra is working on a purchase decision for her company. The product under consideration is expensive, has a short distribution channel, and isn’t purchased frequently. In addition, Sandra is working closely with a seller’s marketing representative. Which type of product is Sandra’s company considering purchasing? ANS: B PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 35. What are industrial distributors MOST often found selling? ANS: A PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 36. Some wholesalers are called “industrial distributors.” What are these wholesalers a major vendor of? ANS: D PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 37. What are purchases included with a car, such as spark plugs, batteries, and tires, examples of? a. accessory equipment b. an installation c. component parts and materials d. supplies a. accessory equipment b. business services c. raw materials d. installations a. standardized products of uniform quality that are made on a contractual basis b. MRO items c. installations for the industrial market d. accessory equipment for the business market a. installations Downloaded by vicky Singh (jasleensaggi11@gmail.com)
ANS: C PTS: 1 DIF: 1 REF: 274 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 38. Why do raw materials resemble component parts and materials? ANS: B PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Higher Order NOT: AACSB |Reflective Thinking | TB&E Model Product 39. What are business products that are re-classified as raw materials called? ANS: C PTS: 1 DIF: 1 REF: 274 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product b. accessory equipment c. component parts and materials d. supplies a. They are considered capital investments to be held for several years. b. They are part of the buyers’ final products. c. They are finished products before they enter into the production of other products. d. They are expended without finding their way into finished goods. a. price-sensitive items b. specialty products for the industrial market c. either farm products or natural products d. MRO items Downloaded by vicky Singh (jasleensaggi11@gmail.com) 40. Which of the following is NOT a raw material? ANS: D PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 41. In the business market, what are computer paper, pencils, and office stationery examples of? ANS: C PTS: 1 DIF: 2 REF: 275 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 42. What is a company practising when it institutes a continuous effort to improve products and work processes? ANS: A PTS: 1 DIF: 1 REF: 276 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 43. Which of the following has a mandate of advancing the quality movement in Canada by providing advice on change management, organizing events to promote quality, and offering educational certification programs? a. coal b. copper c. iron ore d. steel a. maintenance items b. repair items c. operating supplies d. accessory equipment a. total quality management b. benchmarking c. ISO 9002 certification d. process improvement a. ISO 9002 b. Total Quality Management Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: C PTS: 1 DIF: 1 REF: 278 OBJ: 9-3 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 44. What is the first main activity involved in benchmarking? ANS: B PTS: 1 DIF: 1 REF: 278 OBJ: 9-3 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 45. Which of the following is NOT an activity for benchmarking? ANS: D PTS: 1 DIF: 2 REF: 278 OBJ: 9-3 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 46. Russell works for a cell phone provider. When dealing with customers he always conveys confidence that he can provide the exact assistance they need. Which service quality variable is Russell exhibiting? ANS: A PTS: 1 DIF: 2 REF: 279 OBJ: 9-3 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 47. What is a series of related products offered by one company called? c. the National Quality Institute d. Six Sigma a. identifying the world’s leading performers b. identifying internal processes to be improved c. identifying how the best goods are produced d. identifying critical market segments a. continuously repeating the process to search for and identify areas that need improvement b. comparing internal processes with similar processes of industry leaders c. identifying processes that need improvement d. producing more product output at a lower cost-per-unit a. assurance b. responsiveness c. empathy d. reliability Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: D PTS: 1 DIF: 1 REF: 280 OBJ: 9-4 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 48. Which of the following is a single product line? ANS: C PTS: 1 DIF: 2 REF: 280 OBJ: 9-4 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 49. What does the combination of product lines represent? ANS: A PTS: 1 DIF: 1 REF: 280 OBJ: 9-4 BLM: Remember NOT: AACSB Analytic | TB&E Model Product a. a product assortment b. a product mix c. a product formula d. a product line a. four-door sedans offered by various automakers b. 125-passenger jets manufactured by Airbus and Boeing c. Hershey Kisses in a variety of flavours d. different brands of toothpaste a. a company’s product mix b. a company’s product cluster c. a company’s product lifecycle d. a company’s product concept Downloaded by vicky Singh (jasleensaggi11@gmail.com)
50. If Honda were to acquire a bicycle manufacturer, what would it add to Honda’s product mix? ANS: B PTS: 1 DIF: 3 REF: 281 OBJ: 9-4 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 51. What is the number of product lines a firm offers referred to as? ANS: B PTS: 1 DIF: 1 REF: 281 OBJ: 9-4 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 52. What is adding individual offerings that appeal to different market segments known as? ANS: C PTS: 1 DIF: 1 REF: 282 OBJ: 9-4 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 53. Johnson & Johnson manufactures more than 90 brands in nearly 50 product categories. What is the total number of products the company manufactures called? a. depth b. width c. length d. cluster a. depth b. width c. clusters d. length a. product mix b. product line c. product line extension d. product line depth a. product line extension b. product cluster map c. product mix length d. product life cycle expectancy Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: C PTS: 1 DIF: 2 REF: 281 OBJ: 9-4 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 54. In what process do products pass through a series of stages from their initial appearance to their decline? ANS: D PTS: 1 DIF: 1 REF: 282 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product a. product life potential b. promotional cycle c. pricing cycle d. product life cycle Downloaded by vicky Singh (jasleensaggi11@gmail.com) 55. Potential customers are unaware of a product during its introductory stage; therefore, what does promotion in this stage concentrate on? ANS: A PTS: 1 DIF: 2 REF: 283 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 56. What type of problem is common for companies during the introductory stages of a product life cycle? ANS: B PTS: 1 DIF: 2 REF: 283 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 57. During what stage of the product life cycle should a firm’s marketing strategy emphasize stimulating initial demand? ANS: A PTS: 1 DIF: 1 REF: 283 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 58. At what stage of the product life cycle does a firm start to realize substantial profits from its investments? a. explaining the product features, uses, and benefits b. reducing the size of the available market through selective advertising c. test-marketing d. communicating new uses for the product a. Competitors rush into the market with offerings similar to those of the innovator. b. Technical problems are common as companies fine-tune product design. c. Heavy promotional outlays emphasize differences that exist between products. d. Profits for the product category decline, sometimes actually becoming negative. a. introduction b. stabilization c. growth d. maturity a. decline stage b. introductory stage c. growth stage d. maturity stage Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: C PTS: 1 DIF: 2 REF: 284 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 59. What is a characteristic of the growth stage of the product life cycle? ANS: B PTS: 1 DIF: 2 REF: 284 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 60. Widgets were introduced a few years ago. The number of companies making widgets has increased recently, drawn by high profits. At the same time, differentiated products for different market segments have begun to emerge. What stage of the product life cycle do widgets appear to be in? ANS: A PTS: 1 DIF: 2 REF: 284 OBJ: 9-5 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 61. During what stage of the product life cycle does competition between brands intensify? ANS: D PTS: 1 DIF: 2 REF: 284-285 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 62. During what stage of the product life cycle does product differentiation and heavy advertising MOST often occur? a. low prices are established b. effective competitors improve and modify their products c. early buyers of the product make their initial purchases d. buyers are hesitant to make repurchases a. growth b. introductory c. maturity d. decline a. diminishing demand period b. introductory stage c. growth stage d. maturity stage a. maturity Downloaded by vicky Singh (jasleensaggi11@gmail.com)
ANS: A PTS: 1 DIF: 2 REF: 284-285 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 63. Some firms try to differentiate their products during the maturity stage of the product life cycle. Which of the following do these firms use as a basis for differentiation? ANS: B PTS: 1 DIF: 2 REF: 284-284 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product b. introductory c. growth d. decline a. rapid market share growth b. quality, reliability, and service c. lower promotion costs d. maintenance of strategy that has worked well until now Downloaded by vicky Singh (jasleensaggi11@gmail.com) 64. Greta has been analyzing the competitive standing of one of her products. Since the item was introduced, 20 similar products have appeared, forcing her to change distribution and pricing strategies in order to remain competitive. Sales volume has dipped and she suspects sales of her product have reached a saturation level. At what stage of the product life cycle is the item? ANS: C PTS: 1 DIF: 3 REF: 284 OBJ: 9-5 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 65. At what stage of the product life cycle should a viable marketing strategy promote the differences that separate competing merchandise? ANS: D PTS: 1 DIF: 2 REF: 284-285 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 66. What is a characteristic of the decline stage of the product life cycle? ANS: A PTS: 1 DIF: 2 REF: 285 OBJ: 9-5 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 67. Genuine Products has been involved in intensive price competition with another company. Profits are low and market researchers are concerned that losses will soon occur due to a reduced market for the item. What stage of the product life cycle does this product appear to have reached? a. introductory b. growth c. maturity d. decline a. introduction b. stabilization c. growth d. maturity a. Profits can become negative. b. Distribution is increased. c. Available products exceed demand for the first time. d. Selective demand is cultivated. Downloaded by vicky Singh (jasleensaggi11@gmail.com) ANS: C PTS: 1 DIF: 2 REF: 285 OBJ: 9-5 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product a. introductory b. maturity c. decline d. growth Downloaded by vicky Singh (jasleensaggi11@gmail.com) 68. What are fashions with abbreviated life cycles called? ANS: C PTS: 1 DIF: 1 REF: 285 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product 69. What is advertising that warns consumers about the dangers of overexposure to the sun, even during winter months, an attempt by marketers of sunscreen to do? ANS: D PTS: 1 DIF: 3 REF: 285 OBJ: 9-6 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product 70. In the late 1990s, Las Vegas witnessed a growth in the number of newly built casinos targeting the family vacation market. What was advertising their facilities to families an attempt to do? ANS: B PTS: 1 DIF: 2 REF: 285-286 OBJ: 9-6 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product Chapter 10—Developing and Managing Brand and Product Strategies MULTIPLE CHOICE 1. At what level of brand loyalty is advertising often used heavily to promote a product? a. trends b. perishables c. fads d. staples a. raise awareness of skin cancer b. find new uses for the product c. change product quality d. increase the frequency of product use a. fill a high vacancy rate b. increase the number of users c. sell tickets to family shows d. enhance the city’s image Downloaded by vicky Singh (jasleensaggi11@gmail.com)
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