Final exam adms2200 sample questions
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Toronto Metropolitan University *
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Date
May 1, 2024
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Chapter 9—Product and Service Strategies
MULTIPLE CHOICE
1. According to marketing decision makers, why do people buy products? ANS: B PTS: 1 DIF: 1 REF: 266 OBJ: 9-1 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
2. Using the broad application of the word product
, how can a television set best be described? ANS: B PTS: 1 DIF: 2 REF: 266 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
3. Which of the following best describes a product? ANS: D PTS: 1 DIF: 1 REF: 266 OBJ: 9-1 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
4. Which of the following comes closest to providing a pure good? a.
to acquire items that are distinctively different than the competitive offerings
b.
to satisfy their wants and needs
c.
to save time by selecting items that are easy to find on the shelves
d.
to satisfy price and value requirements
a.
as an obsolete technology in comparison with the Internet
b.
as a means of providing entertainment
c.
as a lucrative item for appliance stores
d.
as a machine used to receive broadcast signals
a.
the physical characteristics of an item that one can buy for personal, professional, or organizational use
b.
the costs and benefits that the seller promotes in various marketing messages
c.
assurances, reliability, and tangibles all at once
d.
a bundle of physical, service, and symbolic attributes designed to satisfy a customer’s wants and needs
a.
a company that manufactures and installs elevators
b.
a cleaning service
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ANS: A PTS: 1 DIF: 1 REF: 266 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
5. What distinguishes a service from a good? ANS: C PTS: 1 DIF: 1 REF: 267 OBJ: 9-1 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
6. The moderately priced Days Inn and the upscale Four Seasons Hotel both provide sleeping accommodations, but their respective guests have considerably different expectations of service. Why do their expectations differ? ANS: B PTS: 1 DIF: 1 REF: 267 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
7. Approximately what percentage of the Canadian economy is made up of the service sector? ANS: C PTS: 1 DIF: 1 REF: 268 OBJ: 9-1 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
8. Which of the following companies is a pure service firm? c.
a data storage company
d.
an advertising agency
a.
Services are intangible.
b.
Services are inseparable from service providers.
c.
Services are easy to standardize.
d.
Services are perishable.
a.
Companies cannot standardize services.
b.
Service quality shows wide variations.
c.
Services are inseparable from their providers.
d.
Services have a high perishable rate.
a.
25 percent
b.
50 percent
c.
70 percent
d.
90 percent
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ANS: D PTS: 1 DIF: 2 REF: 268 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
9. Which of the following industries does NOT belong to the service sector? ANS: B PTS: 1 DIF: 1 REF: 268 OBJ: 9-1 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
10. How would you generally classify consumer goods such as milk, bread, and soft drinks? ANS: A PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Remember NOT: AACSB Reflective Thinking | TB&E Model Product
11. What type of product is marketed to consumers who may NOT yet recognize a need for them? ANS: D PTS: 1 DIF: 2 REF: 269 a.
Walmart
b.
Microsoft
c.
Starbucks
d.
Royal Bank of Canada
a.
investment banking
b.
agriculture
c.
retailing
d.
health care
a.
as convenience products
b.
as utilitarian products
c.
as shopping products
d.
as specialty products
a.
specialty
b.
consumer
c.
convenience
d.
unsought
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OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
12. Which of the following products are, for MOST consumers, unsought? ANS: C PTS: 1 DIF: 2 REF: 269 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
13. How might you categorize convenience products that customers constantly replenish in order to maintain a ready inventory? ANS: A PTS: 1 DIF: 1 REF: 270 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
14. Which of the following products would generally be classified as a staple? ANS: C PTS: 1 DIF: 1 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
15. Why do grocery stores usually display items such as candy, gum, and magazines near the checkout counter? a.
designer clothes
b.
magazines
c.
long-term insurance
d.
furniture
a.
staples
b.
impulse items
c.
emergency items
d.
specialty items
a.
plumbing repair kit
b.
personal computer
c.
gasoline
d.
magazine
a.
because they are purchased on impulse
b.
because they are easier to replenish
c.
because they are subject to shoplifting
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ANS: A PTS: 1 DIF: 1 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
16. What does a consumer expect when purchasing convenience products? ANS: B PTS: 1 DIF: 1 REF: 270 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
17. Which of the following products typically has the longest distribution channel? ANS: A PTS: 1 DIF: 2 REF: 272 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
18. Which of the following products relies LEAST on personal selling? ANS: D PTS: 1 DIF: 2 REF: 272 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
19. Which of the following are consumer shopping products? d.
because they are purchased infrequently
a.
that they can purchase them without having full knowledge about what is sought
b.
that they can purchase them immediately and with minimal effort
c.
that they should purchase them after visiting numerous stores and comparing prices
d.
that they may have to travel any distance to get what is wanted
a.
convenience products
b.
staples
c.
specialty products
d.
shopping products
a.
specialty products
b.
shopping products
c.
unsought products
d.
convenience products
a.
Coca-Cola and Gatorade
b.
bread, milk, and gasoline
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ANS: C PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
20. Which of the following would MOST likely have the greatest influence on a decision to buy a heterogeneous shopping product? ANS: A PTS: 1 DIF: 3 REF: 270 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
c.
clothing, furniture, and appliances
d.
Rolex watches and BMW automobiles
a.
the product’s style
b.
the store’s name and reputation
c.
the store’s location
d.
the price and perceived value of the product
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21. While in Best Buy, a customer takes a great deal of time comparing the quality, features, and prices of a number of refrigerators. What type of products is this customer examining? ANS: B PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
22. What type of product are consumers primarily interested in when they are well aware of the brands they prefer and are willing to make a special effort to obtain them? ANS: D PTS: 1 DIF: 1 REF: 271 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
23. After researching and comparing several types of alarm clocks, Trisha decided on one that gives a choice of being wakened to music, bird calls, or ocean waves. In this case, what type of product would the alarm clock be classified as? ANS: A PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
24. Ryan is looking for a professional watch that he buys, at most, once every few years. Since he doesn’t favour a particular brand, he spends a great deal of time comparing price and quality, as well as visiting the few retail outlets that sell high-end watches. What type of product is Ryan about to purchase? a.
heterogeneous shopping products
b.
homogeneous shopping products
c.
homogeneous convenience products
d.
heterogeneous specialty products
a.
impulse
b.
convenience
c.
shopping
d.
specialty
a.
shopping
b.
impulse
c.
convenience
d.
specialty
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ANS: D PTS: 1 DIF: 2 REF: 270 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
a.
unsought
b.
specialty
c.
convenience
d.
shopping
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25. Which of the following products relies LEAST on location of purchasing opportunity? ANS: A PTS: 1 DIF: 2 REF: 271 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
26. What type of products are financial, legal, and medical services? ANS: D PTS: 1 DIF: 2 REF: 271 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
27. Which of the following correctly matches consumer factors and marketing mix factors in the consumer products classification system? ANS: D PTS: 1 DIF: 3 REF: 272 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
28. Which of the following would NOT ordinarily be included as a business product? a.
specialty products
b.
shopping products
c.
unsought products
d.
convenience products
a.
convenience services
b.
shopping goods
c.
customized services
d.
specialty services
a.
Specialty products—personal selling is not important.
b.
Convenience products—a consumer makes infrequent purchases of these products.
c.
Emergency products—these are unsought products.
d.
Shopping products—a relatively short channel of distribution is typical.
a.
installations
b.
accessory equipment
c.
specialty products
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ANS: C PTS: 1 DIF: 1 REF: 271 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
29. Which of the following business products would be classified as an installation? ANS: D PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
d.
component parts
a.
jet engine
b.
office furniture
c.
copy paper
d.
regional shopping centre
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30. Which of the following business products are MOST similar to consumer specialty products? ANS: A PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
31. What are products that are considered capital investments but whose useful lives are generally much shorter than those of installations known as? ANS: A PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
32. What is the basic characteristic of accessory equipment in the business market? ANS: C PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
33. In the business market, what is an important factor for a purchasing firm who is buying installations? a.
installations
b.
accessory equipment parts
c.
raw materials
d.
component parts and materials
a.
accessory equipment
b.
operating supplies
c.
component parts
d.
business services
a.
It is purchased by groups involving a large number of decision makers.
b.
It is not considered a capital item.
c.
It is a capital item with a shorter useful life than an installation.
d.
It is a convenience product of the industrial market.
a.
the lowest price
b.
general usefulness instead of having a specific purpose
c.
speed of installation without extensive negotiations
d.
efficiency and performance over their useful life
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ANS: D PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
34. Sandra is working on a purchase decision for her company. The product under consideration is expensive, has a short distribution channel, and isn’t purchased frequently. In addition, Sandra is working closely with a seller’s marketing representative. Which type of product is Sandra’s company considering purchasing? ANS: B PTS: 1 DIF: 2 REF: 273 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
35. What are industrial distributors MOST often found selling? ANS: A PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
36. Some wholesalers are called “industrial distributors.” What are these wholesalers a major vendor of? ANS: D PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
37. What are purchases included with a car, such as spark plugs, batteries, and tires, examples of? a.
accessory equipment
b.
an installation
c.
component parts and materials
d.
supplies
a.
accessory equipment
b.
business services
c.
raw materials
d.
installations
a.
standardized products of uniform quality that are made on a contractual basis
b.
MRO items
c.
installations for the industrial market
d.
accessory equipment for the business market
a.
installations
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ANS: C PTS: 1 DIF: 1 REF: 274 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
38. Why do raw materials resemble component parts and materials? ANS: B PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Higher Order NOT: AACSB |Reflective Thinking | TB&E Model Product
39. What are business products that are re-classified as raw materials called? ANS: C PTS: 1 DIF: 1 REF: 274 OBJ: 9-2 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
b.
accessory equipment
c.
component parts and materials
d.
supplies
a.
They are considered capital investments to be held for several years.
b.
They are part of the buyers’ final products.
c.
They are finished products before they enter into the production of other products.
d.
They are expended without finding their way into finished goods.
a.
price-sensitive items
b.
specialty products for the industrial market
c.
either farm products or natural products
d.
MRO items
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40. Which of the following is NOT a raw material? ANS: D PTS: 1 DIF: 2 REF: 274 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
41. In the business market, what are computer paper, pencils, and office stationery examples of? ANS: C PTS: 1 DIF: 2 REF: 275 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
42. What is a company practising when it institutes a continuous effort to improve products and work processes? ANS: A PTS: 1 DIF: 1 REF: 276 OBJ: 9-2 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
43. Which of the following has a mandate of advancing the quality movement in Canada by providing advice on change management, organizing events to promote quality, and offering educational certification programs? a.
coal
b.
copper
c.
iron ore
d.
steel
a.
maintenance items
b.
repair items
c.
operating supplies
d.
accessory equipment
a.
total quality management
b.
benchmarking
c.
ISO 9002 certification
d.
process improvement
a.
ISO 9002
b.
Total Quality Management
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ANS: C PTS: 1 DIF: 1 REF: 278 OBJ: 9-3 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
44. What is the first main activity involved in benchmarking? ANS: B PTS: 1 DIF: 1 REF: 278 OBJ: 9-3 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
45. Which of the following is NOT an activity for benchmarking? ANS: D PTS: 1 DIF: 2 REF: 278 OBJ: 9-3 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
46. Russell works for a cell phone provider. When dealing with customers he always conveys confidence that he can provide the exact assistance they need. Which service quality variable is Russell exhibiting? ANS: A PTS: 1 DIF: 2 REF: 279 OBJ: 9-3 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
47. What is a series of related products offered by one company called? c.
the National Quality Institute
d.
Six Sigma
a.
identifying the world’s leading performers
b.
identifying internal processes to be improved
c.
identifying how the best goods are produced
d.
identifying critical market segments
a.
continuously repeating the process to search for and identify areas that need improvement
b.
comparing internal processes with similar processes of industry leaders
c.
identifying processes that need improvement
d.
producing more product output at a lower cost-per-unit
a.
assurance
b.
responsiveness
c.
empathy
d.
reliability
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ANS: D PTS: 1 DIF: 1 REF: 280 OBJ: 9-4 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
48. Which of the following is a single product line? ANS: C PTS: 1 DIF: 2 REF: 280 OBJ: 9-4 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
49. What does the combination of product lines represent? ANS: A PTS: 1 DIF: 1 REF: 280 OBJ: 9-4 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
a.
a product assortment
b.
a product mix
c.
a product formula
d.
a product line
a.
four-door sedans offered by various automakers
b.
125-passenger jets manufactured by Airbus and Boeing
c.
Hershey Kisses in a variety of flavours
d.
different brands of toothpaste
a.
a company’s product mix
b.
a company’s product cluster
c.
a company’s product lifecycle
d.
a company’s product concept
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50. If Honda were to acquire a bicycle manufacturer, what would it add to Honda’s product mix? ANS: B PTS: 1 DIF: 3 REF: 281 OBJ: 9-4 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
51. What is the number of product lines a firm offers referred to as? ANS: B PTS: 1 DIF: 1 REF: 281 OBJ: 9-4 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
52. What is adding individual offerings that appeal to different market segments known as? ANS: C PTS: 1 DIF: 1 REF: 282 OBJ: 9-4 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
53. Johnson & Johnson manufactures more than 90 brands in nearly 50 product categories. What is the total number of products the company manufactures called? a.
depth
b.
width
c.
length
d.
cluster
a.
depth
b.
width
c.
clusters
d.
length
a.
product mix
b.
product line
c.
product line extension
d.
product line depth
a.
product line extension
b.
product cluster map
c.
product mix length
d.
product life cycle expectancy
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ANS: C PTS: 1 DIF: 2 REF: 281 OBJ: 9-4 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
54. In what process do products pass through a series of stages from their initial appearance to their decline? ANS: D PTS: 1 DIF: 1 REF: 282 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
a.
product life potential
b.
promotional cycle
c.
pricing cycle
d.
product life cycle
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55. Potential customers are unaware of a product during its introductory stage; therefore, what does promotion in this stage concentrate on? ANS: A PTS: 1 DIF: 2 REF: 283 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
56. What type of problem is common for companies during the introductory stages of a product life cycle? ANS: B PTS: 1 DIF: 2 REF: 283 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
57. During what stage of the product life cycle should a firm’s marketing strategy emphasize stimulating initial demand? ANS: A PTS: 1 DIF: 1 REF: 283 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
58. At what stage of the product life cycle does a firm start to realize substantial profits from its investments? a.
explaining the product features, uses, and benefits
b.
reducing the size of the available market through selective advertising
c.
test-marketing
d.
communicating new uses for the product
a.
Competitors rush into the market with offerings similar to those of the innovator.
b.
Technical problems are common as companies fine-tune product design.
c.
Heavy promotional outlays emphasize differences that exist between products.
d.
Profits for the product category decline, sometimes actually becoming negative.
a.
introduction
b.
stabilization
c.
growth
d.
maturity
a.
decline stage
b.
introductory stage
c.
growth stage
d.
maturity stage
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ANS: C PTS: 1 DIF: 2 REF: 284 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
59. What is a characteristic of the growth stage of the product life cycle? ANS: B PTS: 1 DIF: 2 REF: 284 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
60. Widgets were introduced a few years ago. The number of companies making widgets has increased recently, drawn by high profits. At the same time, differentiated products for different market segments have begun to emerge. What stage of the product life cycle do widgets appear to be in? ANS: A PTS: 1 DIF: 2 REF: 284 OBJ: 9-5 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
61. During what stage of the product life cycle does competition between brands intensify? ANS: D PTS: 1 DIF: 2 REF: 284-285 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
62. During what stage of the product life cycle does product differentiation and heavy advertising MOST often occur? a.
low prices are established
b.
effective competitors improve and modify their products
c.
early buyers of the product make their initial purchases
d.
buyers are hesitant to make repurchases
a.
growth
b.
introductory
c.
maturity
d.
decline
a.
diminishing demand period
b.
introductory stage
c.
growth stage
d.
maturity stage
a.
maturity
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ANS: A PTS: 1 DIF: 2 REF: 284-285 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
63. Some firms try to differentiate their products during the maturity stage of the product life cycle. Which of the following do these firms use as a basis for differentiation? ANS: B PTS: 1 DIF: 2 REF: 284-284 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
b.
introductory
c.
growth
d.
decline
a.
rapid market share growth
b.
quality, reliability, and service
c.
lower promotion costs
d.
maintenance of strategy that has worked well until now
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64. Greta has been analyzing the competitive standing of one of her products. Since the item was introduced, 20 similar products have appeared, forcing her to change distribution and pricing strategies in order to remain competitive. Sales volume has dipped and she suspects sales of her product have reached a saturation level. At what stage of the product life cycle is the item? ANS: C PTS: 1 DIF: 3 REF: 284 OBJ: 9-5 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
65. At what stage of the product life cycle should a viable marketing strategy promote the differences that separate competing merchandise? ANS: D PTS: 1 DIF: 2 REF: 284-285 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
66. What is a characteristic of the decline stage of the product life cycle? ANS: A PTS: 1 DIF: 2 REF: 285 OBJ: 9-5 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
67. Genuine Products has been involved in intensive price competition with another company. Profits are low and market researchers are concerned that losses will soon occur due to a reduced market for the item. What stage of the product life cycle does this product appear to have reached? a.
introductory
b.
growth
c.
maturity
d.
decline
a.
introduction
b.
stabilization
c.
growth
d.
maturity
a.
Profits can become negative.
b.
Distribution is increased.
c.
Available products exceed demand for the first time.
d.
Selective demand is cultivated.
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ANS: C PTS: 1 DIF: 2 REF: 285 OBJ: 9-5 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
a.
introductory
b.
maturity
c.
decline
d.
growth
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68. What are fashions with abbreviated life cycles called? ANS: C PTS: 1 DIF: 1 REF: 285 OBJ: 9-5 BLM: Remember NOT: AACSB Analytic | TB&E Model Product
69. What is advertising that warns consumers about the dangers of overexposure to the sun, even during winter months, an attempt by marketers of sunscreen to do? ANS: D PTS: 1 DIF: 3 REF: 285 OBJ: 9-6 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product
70. In the late 1990s, Las Vegas witnessed a growth in the number of newly built casinos targeting the family vacation market. What was advertising their facilities to families an attempt to do? ANS: B PTS: 1 DIF: 2 REF: 285-286 OBJ: 9-6 BLM: Higher Order NOT: AACSB Reflective Thinking | TB&E Model Product Chapter 10—Developing and Managing Brand and Product Strategies
MULTIPLE CHOICE
1. At what level of brand loyalty is advertising often used heavily to promote a product? a.
trends
b.
perishables
c.
fads
d.
staples
a.
raise awareness of skin cancer
b.
find new uses for the product
c.
change product quality
d.
increase the frequency of product use
a.
fill a high vacancy rate
b.
increase the number of users
c.
sell tickets to family shows
d.
enhance the city’s image
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6
Explain ethical standards and consumer rights and responsibilities - Explain what are the ethical standards that cover• Privacy, confidentiality and security of customer information• Disclosure of material facts, conflict of interest and referrals• Price guide recommendationsIn your report be aware we are not looking for the legislation that governs these behaviours but rather the ethical principles and considerations you should consider when dealing with those issues.
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BCG Matrix analyzes "questions marks" as difficult to assess because of uncertain future of these products. The success or failure of question mark product depends on ________.
Question 9 options:
market share fluctuation
competitive strategy
success of marketing campaigns
strategic financial investment
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"Give an example of a product based on BGC Matrix"
1.Dogs
2.Cows
3.Stars
4.Question Mark
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Table: Factors causing the decline in salesFactors % ContributionDelayed deliveries 15%Lack of delivery personnel 8%Inaccurate sales orders 25%Wrong deliveries 32%Delayed invoicing 6%Pilferage 7%Expired items 7%
a. Following the Pareto Principle, what are the vital factors or main contributors to the decline in sales? Show your Pareto Chart and indicate or label the vital factors or contributors to the problem.Hint: know the vital few %
b. What are the vital factors or vital contributors to the problem?
c. If the sales and marketing manager wants to reduce the impact of vital factors or contributors by 70%, what will be a good GOAL Statement to improve his sales problem?
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Among the identified 7P's of marketing, which are the most appropriate marketing mix in a sari sari store business and why. Justify your answer by citing examples
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as a marketing/ sales person. What brand of car its features will you recommend to a customerrecommend (3) features
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1. Definition beauty products of marketing.
2. Definition food products of marketing.
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15. This merchandise planning tool is a guide for a period not yet begun. It looks to the future and serves as a guide to help the buyer plan purchases in terms of dollars
Group of answer choices
-Assortment plan
-Open-to-buy
-Buying plan
-Merchandise plan
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How does Core, Actual/Tangible, and Augmented Levels from tangible products compare with levels for services in marketing? (explain please)
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An ABC Brand wants the business to thrive, so the marketing team does marketing through Facebook social media. Brand ABC advertises on Facebook as detailed below:
- 2,300,000 Facebook Impressions
-$4,700 Advertising costs
- 1,800 Sales
-$11,700 Revenue
Based on the information above, calculate the Return on Investment (ROI) of the ABC b rand.
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Which of the following is not part of a marketing mix?
Question 7 options:
A)
Price
B)
Place
C)
Process
D)
Promotion
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Q No. 3: Elaborate the steps to provide Focus & Direction to Strategic Marketing Planning in Strategic Marketing Planning Process?
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3. When considering customer satisfaction, the relationship between the consumer's
and
the product's
is important.
O information; actual features
O alternatives; price
O attitude; performance
O expectations; perceived performance
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Direction Multiple Choice
1. This refers to measure of how well customer expectation from a purchased product or
service have been met
a.Consumer goods
b. Satisfaction
c.Marketing
d. Brand equity
2. This is the appreciation in a brand's value from the point of view of customers.
a. Brand equity
b. Satisfaction
c.Marketing
d. Consumer goods
3 These are products whose physical characteristics are so identical, that it would be difficult,
it not impossible, to distinguish one purchased from one vendor or another
a. Brand equity
b. Consumer goods
c. Marketing
d. Primary Demand
4. It is a form of communicating or promoting the value of a product, service, or brand to the
consumers.
a Durable
b. Primary demand
c. Marketing
d. Consumer goods
5. This can used in marketing to describe the way in which a service capacity cannot be
stored for sale in the future. Services cannot be stored, saved, returned, or resold once
they have been used Once rendered to a customer, the service is completely…
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1.Grocery chains such as Abdullah Al-Othaim Markets track consumers’ purchasing habits through store loyalty cards like Iktisab. These cards collect purchasing data and build consumer profiles. How can grocers like Abdullah Al-Othaim Markets use these data to create value for the firm and consumers? (Minimum 150 words)
2.Identify a specific brand of your choice from the local market that has developed a high level of brand equity. What specific aspects of that brand establish its brand equity? Critically examine based on the concepts discussed in Chapter-11. (Minimum 150 words)
3.Coupons and rebates benefit different distribution channel members. Which would you prefer if you were a manufacturer, a retailer, and a consumer and why? Explain based on the concepts discussed in Chapter-15. ) (Minimum 150 words)
4.Some argue that retailers can be eliminated from the distribution channel because they only add costs to the final product without creating any…
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Circle the correct answer
1. What builds the image of the product in the minds of consumers?
A.Price.
B. The product itself.
C. Trade name
D.After sales services.
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Attributes Importance Alternative brands Weight (e) A B CScreen size 0.2 4 6 2Price 0.5 6 3 7Operating system 0.1 5 5 4Apps available 0.2 4 6 7
1. Calculate the scores for brands B and C. Which brand
would this consumer likely choose?
2. Which brand is this consumer least likely to purchase?Discuss two ways the marketer of this brand can enhanceconsumer attitudes toward purchasing its brand.
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Which of the following requires organizations to gather information about customer needs, share that information throughout the entire firm, and use that information to help build long-term relationships with customers?
Question 14 options:
Marketing concept
Sales orientation
Customer relationship marketing
Customer relationship management
Marketing orientation
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8. Which product will most likely to sell through a customized marketing program?
Chocolate bar
digital camera.
heart pacemaker
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Outline* the extended marketing mix 7Ps and explain how the development of the extended marketing mix could contribute to effective marketing planning for the new product.
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QUESTION 31
Which of the following factors is important in managing perceived value?
a. Perception sometimes doesn’t reflect reality.
b. Value is a nebulous concept to most people.
c. Different customers have different perceptions.
d. Competitive pricing is a major determinant of value.
Your friend Kevin just bought a shirt and tie that you think are ridiculous, and you need to tell him politely that they just won’t work. You think back quickly to what you know from marketing about the customer experience. Which of the following would NOT be considered an individual influence of the customer experience that can help you figure out what to say?
a. You know the store where he purchased it would exchange the shirt and tie if he explained why he needs to return it.
b. You know he is old enough to make purchases on his own
c. You know he can afford it.
d. You know he is single and does not live with his family who might give him advice.
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6. Define the four components of a marketing mix. Use either non-commercial
foodservice or nutritional services to illustrate your definition.
a. Product:
In the context of non-commercial foodservice or nutritional services, the product
component refers to the actual food items or services offered to consumers. This
could include the variety of menu options available, the quality and nutritional
value of the food, as well as any additional services such as dietary counseling or
meal planning provided by the foodservice establishment.
b. Price:
Price in this context refers to the cost associated with the food or nutritional
services offered. This includes menu pricing for individual items or meal plans, as
well as any discounts, promotions, or pricing strategies implemented to attract
customers while ensuring profitability for the foodservice provider.
c. Promotion:
Promotion involves the communication and marketing efforts used to raise
awareness and attract customers to the…
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Marketing
Question no 50 with detail solution
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Very simple answer needed and no word limitations.
Question 2)
The Brompton brand of folding bike is very successful. However there is a newly establish brand called CHEDECH. How would the bike buyers who are interested in cycling respond to this new choice of an almost lookalike folding bike.
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In marketing, what you get minus what you give up is best known as which of the following?
Question 2 options:
a)
Goods
b)
Value
c)
Price
d)
Distribution
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SEE MORE QUESTIONS
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Related Questions
- 6 Explain ethical standards and consumer rights and responsibilities - Explain what are the ethical standards that cover• Privacy, confidentiality and security of customer information• Disclosure of material facts, conflict of interest and referrals• Price guide recommendationsIn your report be aware we are not looking for the legislation that governs these behaviours but rather the ethical principles and considerations you should consider when dealing with those issues.arrow_forwardBCG Matrix analyzes "questions marks" as difficult to assess because of uncertain future of these products. The success or failure of question mark product depends on ________. Question 9 options: market share fluctuation competitive strategy success of marketing campaigns strategic financial investmentarrow_forward"Give an example of a product based on BGC Matrix" 1.Dogs 2.Cows 3.Stars 4.Question Markarrow_forward
- Table: Factors causing the decline in salesFactors % ContributionDelayed deliveries 15%Lack of delivery personnel 8%Inaccurate sales orders 25%Wrong deliveries 32%Delayed invoicing 6%Pilferage 7%Expired items 7% a. Following the Pareto Principle, what are the vital factors or main contributors to the decline in sales? Show your Pareto Chart and indicate or label the vital factors or contributors to the problem.Hint: know the vital few % b. What are the vital factors or vital contributors to the problem? c. If the sales and marketing manager wants to reduce the impact of vital factors or contributors by 70%, what will be a good GOAL Statement to improve his sales problem?arrow_forwardAmong the identified 7P's of marketing, which are the most appropriate marketing mix in a sari sari store business and why. Justify your answer by citing examplesarrow_forwardas a marketing/ sales person. What brand of car its features will you recommend to a customerrecommend (3) featuresarrow_forward
- 1. Definition beauty products of marketing. 2. Definition food products of marketing.arrow_forward15. This merchandise planning tool is a guide for a period not yet begun. It looks to the future and serves as a guide to help the buyer plan purchases in terms of dollars Group of answer choices -Assortment plan -Open-to-buy -Buying plan -Merchandise planarrow_forwardHow does Core, Actual/Tangible, and Augmented Levels from tangible products compare with levels for services in marketing? (explain please)arrow_forward
- An ABC Brand wants the business to thrive, so the marketing team does marketing through Facebook social media. Brand ABC advertises on Facebook as detailed below: - 2,300,000 Facebook Impressions -$4,700 Advertising costs - 1,800 Sales -$11,700 Revenue Based on the information above, calculate the Return on Investment (ROI) of the ABC b rand.arrow_forwardWhich of the following is not part of a marketing mix? Question 7 options: A) Price B) Place C) Process D) Promotionarrow_forwardQ No. 3: Elaborate the steps to provide Focus & Direction to Strategic Marketing Planning in Strategic Marketing Planning Process?arrow_forward
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Recommended textbooks for you
- BUSN 11 Introduction to Business Student EditionBusinessISBN:9781337407137Author:KellyPublisher:Cengage LearningEssentials of Business Communication (MindTap Cou...BusinessISBN:9781337386494Author:Mary Ellen Guffey, Dana LoewyPublisher:Cengage LearningAccounting Information Systems (14th Edition)BusinessISBN:9780134474021Author:Marshall B. Romney, Paul J. SteinbartPublisher:PEARSON
- International Business: Competing in the Global M...BusinessISBN:9781259929441Author:Charles W. L. Hill Dr, G. Tomas M. HultPublisher:McGraw-Hill Education
BUSN 11 Introduction to Business Student Edition
Business
ISBN:9781337407137
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Business
ISBN:9781337386494
Author:Mary Ellen Guffey, Dana Loewy
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